Mariah Bigpond-Sullivan
Klamath,CA
Summary
I am a Native American enroll In (Round Valley Indian Tribe) also a mother of 3 kids. I'm a fast learner when it comes to new obstacles and a dedicated hard worker. I've been an excellent Driver for 10+ years. A current drivers license holder with a clean record with no tickets etc. I'm a reliable worker and Team Player. I'm familiar with the roads when it comes to traveling through Humboldt / Del Norte / and curry county areas.
Overview
2
2
years of professional experience
Work History
Busser/Restaurant Waitress
Xochimilco Authentic Mexican Restaurant
Sacramento, CA
12.2015 - 09.2017
- Greeted customers, answered questions and recommended specials to increase profits
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Addressed complaints to kitchen staff and served replacement items
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Cleaned tables and chairs to prepare dining area for next customers
- Stocked server areas with supplies before, during and after shifts
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Handled food safely and kept spaces clean to protect customers from food borne illness and maintain proper sanitation
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Provided exceptional service to high volume of daily customers
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Resolved and escalated customer issues quickly to uphold strong customer relations standards
- Improved customer satisfaction rates by answering customers' questions and resolving issues
- Worked well in diverse team settings by partnering with others to complete tasks
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills
Education
High School Diploma -
Sherman Indian High School
05.2011
Skills
- Dish preparation
- Food safety understanding
- Safe food handling
- Loading and Unloading
- Team Collaboration
- Problem Solving
- Decision Making
- Delivering Food
- Team Player
- Reliable
- Works well with others
- Clean driving record
- Excellent Driving experience 10 years
- Quick Learner
- Trusted Key Holder
- No tickets
- Safety first
- Hard working women
- Can adapt and willing to learn
- Excellent Communication Skills
- Customer Friendly
- Visual And On Hands Leaner
- Proficient In Cash Management
Timeline
Busser/Restaurant Waitress
Xochimilco Authentic Mexican Restaurant
12.2015 - 09.2017
High School Diploma -
Sherman Indian High School
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