Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Birdine

Janesville,WI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Applebee's Grill + Bar
Janesville, WI
05.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

Woodman's Food Market
Janesville, WI
01.2023 - 05.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Hardees Resturamt
Janesville, WI
09.2022 - 01.2023
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

Associate of Arts - Psychology

Hagerstown Community College
Hagerstown, MD
06-2014

Bachelor of Science - Applied Psychology/Applied Science

Frostburg State University
Frostburg, MD

Skills

  • Call Management
  • Consultative Sales
  • Complaint resolution
  • Information Security
  • Appointment Scheduling
  • Product Knowledge
  • Inbound and Outbound Calling
  • Scheduling
  • Document Control
  • Report Transcription
  • Research

Timeline

Customer Service Representative

Applebee's Grill + Bar
05.2024 - Current

Customer Service Representative

Woodman's Food Market
01.2023 - 05.2024

Customer Service Representative

Hardees Resturamt
09.2022 - 01.2023

Associate of Arts - Psychology

Hagerstown Community College

Bachelor of Science - Applied Psychology/Applied Science

Frostburg State University
Mariah Birdine