Mariah Blackshear
Crestview,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Iqor
Crestview, FL
03.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Handled 50+customers in fast-paced call center setting in coordination with solid team of 100+ customer service associates
Certified Nursing Assistant
Leaderstat
Columbus, Ohio
01.2019 - 03.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained best-in-class standards for individualized care in 25 bed unit by continuously checking in with patients and families and quickly providing care
Education
No Degree - Project Management
Google Project Management Course
Remote08.2022
No Degree - Computer Science And Programming
Harvard Computer Science
Remote05.2022
Skills
- Customer Account Management
- Leadership
- Time Management
- Communication
- Organization
- Planning
- Tasks
- Work Life Balance
Certification
Harvard Computer Science ( CS50 )
Timeline
Customer Service Representative
Iqor
03.2021 - Current
Certified Nursing Assistant
Leaderstat
01.2019 - 03.2021
No Degree - Project Management
Google Project Management Course
No Degree - Computer Science And Programming
Harvard Computer Science
Similar Profiles
Tomeka WashingtonTomeka Washington
Operations Supervisor at IQorOperations Supervisor at IQor
Kelceona BarberKelceona Barber
Call Center Customer Service Representative at IqorCall Center Customer Service Representative at Iqor
Tasoof ShaikhTasoof Shaikh
Workforce Manager at IqorWorkforce Manager at Iqor
James JenningsJames Jennings
Customer Service Representative at IqorCustomer Service Representative at Iqor
Kayla JohnsonKayla Johnson
Certified Trainer at Chipotle RestaurantCertified Trainer at Chipotle Restaurant