Mariah Boctor
Sutter Health
Sacramento,CA
11
years of professional experience
Detail-oriented and goal driven professional with over 8 years of experience in patient services. Skilled in appointment scheduling, record management, and team collaboration. Committed to enhancing patient satisfaction and maintaining compliance with HIPAA regulations. I have in previous years obtain my EMT certification and within the past year obtained my Phlebotomy certificate and I’m eager and ready to grow in my career here at Sutter Health.
Work History
Patient Service Representative
8 Years 3 Months- Assisted patients with scheduling appointments and managing inquiries efficiently.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service, addressing patient concerns with professionalism.
- Collaborated with medical staff to ensure seamless communication for patient care.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Scheduled special testing appointments
General Merchandise Manager
3 Years 2 Months- Led merchandising team to optimize product placement and enhance customer engagement.
- Developed and implemented promotional strategies to increase sales and inventory turnover.
- Analyzed market trends and competitor activities to inform strategic purchasing decisions.
- Collaborated with cross-functional teams to streamline supply chain processes and improve efficiency.
- Oversaw execution of seasonal displays, ensuring alignment with brand standards and customer expectations.
- Managed inventory levels, reducing shrinkage through effective stock management practices.
- Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
Education
Certified Phlebotomy Technician 1
Emergency Medical Technician - Emergency Medicine
High School Diploma
Skills
Customer service
HIPAA compliance
Appointment scheduling
Patient confidentiality
Special testing scheduling
Medical terminology
Verbal and written communication
Phone etiquette
Workflow optimization
Queue management
Clinical data entry
Problem-solving
Multitasking and organization
Team collaboration
Friendly and outgoing
Patient identity verification
Attention to detail
Timeline
Patient Service Representative
Sutter Health
05.2018 - CurrentRead More
General Merchandise Manager
Safeway
03.2015 - 05.2018Read More
Phlebotomy Training Specialist
Certified Phlebotomy Technician 1
Read More
American River College
Emergency Medical Technician from Emergency Medicine
Read More
Advance Path Academy
High School Diploma
Read More