Erin Booe
TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Cash Office Accountant
Kohls Department Store
Missouri City, TX
08.2015 - Current
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
Professional Nanny
Michelle Borysko
Missouri City, TX
04.2008 - Current
- Provided guidance on proper nutrition, hygiene, and physical activity habits.
- Created a positive atmosphere that encouraged growth, exploration, creativity and independence in the child.
- Transported children to school, afterschool activities, appointments. as needed.
- Took initiative to plan fun outings such as trips to the park or library visits.
- Developed and implemented age-appropriate educational activities to stimulate learning and development.
- Provided emotional support during difficult times for both child and family members.
- Assisted with potty training, dressing, bathing, feeding and overall personal care of the children.
Receptionist
Lone Star Pet Lodges
Missouri City, TX
05.2006 - 05.2010
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Applied Sciences And Nursing
Houston Community College
Houston, TXSkills
- Transaction Management
- Staff Management
- Sales Support
- Safe balancing
- Opening and closing procedures
- Social skill development
- Strong Communication Skills
- Customer Service
- Cash Handling
- Guest Services
- Customer Complaint Resolution
- Telephone management
Timeline
Cash Office Accountant
Kohls Department Store
08.2015 - Current
Professional Nanny
Michelle Borysko
04.2008 - Current
Receptionist
Lone Star Pet Lodges
05.2006 - 05.2010
Applied Sciences And Nursing
Houston Community College
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