Mariah Bowen
Clayton,NC
Overview
7
7
years of professional experience
Work History
Coordinator
Penske Truck Leasing
Reading, PA
04.2024 - Current
- Assessed customer needs and dispatched roadside assistance services to appropriate locations.
- Recorded customer information, service requests, and responses in computer system.
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
- Coordinated with tow truck operators for the efficient transport of vehicles in distress.
- Monitored incoming calls, emails, and texts from customers requiring assistance.
- Provided accurate estimated times of arrival for roadside assistance services.
- Communicated with customers regarding their current situation and provided reassurance when needed.
- Resolved customer disputes by providing solutions that were satisfactory to all parties involved.
- Troubleshot mechanical issues over the phone with stranded motorists who lacked technical expertise.
- Tracked progress of each call using GPS navigation systems and updated customers accordingly.
Medical Technician
Lehigh Valley Hospital and Health Network
Allentown, PA
08.2021 - 04.2024
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Provided medical technology information by answering questions and requests.
- Provided excellent patient support and care to patients and families.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Answering emails and phone calls from lvhn patients
Patient Care Assistant
Tower Health
West Reading, PA
04.2018 - 07.2020
- Recorded and maintained patient information, such as vital signs, eating habits, behavior, and progress notes, treatments, or discharge plans
- Maintained patients' restrictions to assigned areas
- Worked as part of a team that included psychiatrists, psychologists, psychiatric nurses, and social workers
- Provided patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary
- Cleaned and disinfected rooms and furnishings to maintain a safe and orderly environment
- Restrained or aided patients as necessary to prevent injury
- Provided mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff
- Served meals or feed patients needing assistance or persuasion
- Organized, supervised, or encouraged patient participation in social, educational, or recreational activities
- Aided patients in becoming accustomed to hospital routine
- Participated in recreational activities with patients, including card games, sports, or television viewing
- Interviewed patients upon admission and record information
Education
Associate of Applied Science - Medical Coding And Billing Specialist
Reading Area Community College
Reading, PA05.2025
Some College (No Degree) - Pharmacy Technology
Reading Area Community College
Reading, PA10.2022
Diploma Received -
Penn Foster Career School
Scranton, PASkills
- Customer Service
- Data Entry
- Attention to Detail
- MS Office
- Problem-Solving
- Time Management
- [ Testing and Analysis
- Specimen Processing
- HIPAA Compliance
- Safety Monitoring
- Critical Thinking
- Quality Control
- Mechanical and Electrical Devices
- Verbal and Written Communication
- Communication Management
- Service Vehicle Dispatch
- Work order tracking
- Distance Estimation
- Professionalism
- Multitasking Abilities
- Quick Thinking
- Service Requests
- Team building
- Service Coordination
Timeline
Coordinator
Penske Truck Leasing
04.2024 - Current
Medical Technician
Lehigh Valley Hospital and Health Network
08.2021 - 04.2024
Patient Care Assistant
Tower Health
04.2018 - 07.2020
Associate of Applied Science - Medical Coding And Billing Specialist
Reading Area Community College
Some College (No Degree) - Pharmacy Technology
Reading Area Community College
Diploma Received -
Penn Foster Career School
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