Mariah Brannon
Yorkville,IL
Summary
Energetic customer service professional with strong management skills who thrives in a fast-pace dynamic environment. Excelled in customer service, leveraging an upbeat personality and de-escalation techniques to build a loyal clientele. Skilled in data entry and proficient in Microsoft Suite, demonstrating a commitment to results through improved productivity and client relations.
Overview
9
9
years of professional experience
Work History
Hair Stylist
Rated M Hair
10.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques
- Processed payments, entering sales in register for prompt customer service
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Customer Service Representative
Heartland Blood Centers
02.2018 - 11.2022
- Handled over 120 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Educates and motivates donors to schedule their next donation appointment
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Performed other administrative/ clerical duties as assigned to complete tasks related to department's operation.
Supervisor
Walmart
04.2015 - 02.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity.
Education
High School Diploma -
West Aurora
05.2012
Skills
- Upbeat and positive personality
- Responding to difficult Customers
- De-escalation techniques
- Data Entry and Maintenance
- Proficiency in Microsoft and Suite G
- Able to type 45 words per minute
Timeline
Hair Stylist
Rated M Hair
10.2022 - Current
Customer Service Representative
Heartland Blood Centers
02.2018 - 11.2022
Supervisor
Walmart
04.2015 - 02.2018
High School Diploma -
West Aurora