Mariah Carmona
MOUNTPLEASANT
Summary
Productive professional committed to delivering high-quality results with little supervision. Skilled in assisting with data entry, and scheduling. Communicative and mature professional offering outstanding clerical abilities paired with enthusiastic personality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
24/7 Cleaning Company LLC (469) 743-5567
Austin
02.2025 - 04.2026
- Managed incoming calls, emails, and office correspondence to streamline communication and improve response times.
- Entered and updated data in company databases and spreadsheets, enhancing accuracy and reliability for reporting.
- Reviewed records for errors and corrected discrepancies, maintaining data integrity and supporting operational efficiency.
- Checked data for completeness and accuracy before submission.
- Organized and maintained filing systems for physical and digital documents, supporting efficient information retrieval.
- Prepared reports, forms, and daily logs for management, including invoices and making bids for contracts.
- Performed routine clerical tasks such as scanning, copying, and faxing documents.
EVS Lead
Titus Regional Medical Center (903)577-6000
Mount Pleasant
03.2024 - 01.2025
- Implemented infection control protocols by sanitizing high-touch surfaces to enhance safety standards.
- Coordinated with housekeeping staff to uphold daily cleanliness standards across the facility.
- Implemented efficient cleaning techniques that maximized productivity while upholding quality standards.
- Trained and mentored staff on proper sanitation procedures and equipment usage.
- Reduced room preparation turnaround time by xx% through streamlined processes.
- Attended safety training sessions and promoted compliance with OSHA regulations.
- Participated in weekly management meetings to provide updates on production status and propose solutions.
Sales Manager
Buddy's Home Furnishings
Mount Pleasant
02.2023 - 03.2024
- Consistently exceeded annual sales targets by over 90%, driving revenue growth across multiple years.
- Developed and executed strategic sales plans that effectively penetrated new markets, resulting in increased market share.
- Established strong relationships with key accounts, driving repeat business and referrals.
- Identified customer pain points and delivered tailored solutions that significantly enhanced customer satisfaction scores.
- Coordinated promotional events to increase brand visibility and customer interest.
Bartender/Server
Jalapeno Tree (430) 222-2141
Mount Pleasant
08.2021 - 03.2024
- Provided exceptional customer service by engaging patrons, taking orders, and delivering drinks promptly.
- Crafted and mixed cocktails, ensuring adherence to recipes and delivering consistent quality to enhance guest experience.
- Maintained cleanliness and organization of bar area, restocking supplies and cleaning glassware to support efficient service.
- Managed cash transactions accurately, handling payments and providing change as necessary.
- Monitored alcohol consumption levels to prevent over-intoxication and underage drinking incidents.
- Addressed customer complaints promptly, fostering positive relationships and enhancing overall guest satisfaction.
- Trained new bartenders on drink recipes, customer service techniques, and bar procedures effectively.
Front Desk Receptionist
Auto Express (903) 572-0300
Mount Pleasant
02.2022 - 02.2023
- Greeted customers warmly, creating positive first impressions that enhanced overall customer experience.
- Managed incoming phone calls to deliver effective customer support.
- Maintained organized front desk area and ensured supplies were stocked.
- Collaborated with service technicians to improve customer service flow and reduce wait times.
- Processed payments accurately while handling cash transactions.
- Prepared estimates, quotes, and invoices for clients efficiently.
- Ordered and tracked parts for repairs, ensuring timely service and minimizing delays.
Receiver
Lowes distribution
Mount Vernon
11.2021 - 04.2022
- Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
- Collaborated with team members to unload delivery trucks and accurately count received items, contributing to efficient inventory management
- Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
- Picked and packed orders with attention to detail, ensuring accuracy in product selection and packaging to meet customer expectations
- Trained new warehouse employees on proper procedures for handling materials and operating equipment, enhancing team competency and safety
- Closely followed all safety protocols when handling heavy machinery or working at heights
- Maintained a clean and organized work area to promote safety and productivity
Education
Business Admin / Welding - Some College
Northeast Texas Community College
Mount Pleasant, TXHigh School Diploma -
Martin High School
Laredo, TXSkills
- Customer service and support
- Bilingual communication
- Communication skills
- Data entry and typing
- Microsoft Office
- Time management
- Organizational skills
- Technical proficiency
- Problem-solving
- Sales reporting
- Relationship management
- Client relations
- Sales management
- Negotiation
- Leadership
- Inventory management
Certification
- Bartender License
- TABC Certification
- Forklift Certification
- Food Handler Certification
- OSHA Certification
Additional Information - Work Authorization
Authorized to work in the US for any employer
Languages
- English, Bilingual
- Spanish, Bilingual
Timeline
Customer Service Representative
24/7 Cleaning Company LLC (469) 743-5567
02.2025 - 04.2026
EVS Lead
Titus Regional Medical Center (903)577-6000
03.2024 - 01.2025
Sales Manager
Buddy's Home Furnishings
02.2023 - 03.2024
Front Desk Receptionist
Auto Express (903) 572-0300
02.2022 - 02.2023
Receiver
Lowes distribution
11.2021 - 04.2022
Bartender/Server
Jalapeno Tree (430) 222-2141
08.2021 - 03.2024
Business Admin / Welding - Some College
Northeast Texas Community College
High School Diploma -
Martin High School