Mariah Carter
New York,NY
Summary
Experienced Account Service Representative with background in providing top-notch client service and managing accounts. Strengths include superior cross department collaboration, problem-solving skills, and ability to handle multiple tasks efficiently. Previous roles showcased ability to streamline account management processes, handle progressive client caseload while maintain high quality metrics along with the ability to contribute positively to team performance.
Overview
7
7
years of professional experience
Work History
Account Service Representative
Broadridge Financial Services
Edgewood, NY
09.2021 - Current
- Process account maintenance and certification for 200 to 300 Shareholders weekly via the client service systems, WorkFlow and Transtar.
- Daily identify, index and distribute hundreds of inbound emails and faxes for processing of DWAC orders, Sale requests, and Lost stock certificate affidavits.
- Assist with functionality testing for implemented system updates.
- Mentored junior team members while nurturing employee relationships.
- Train international team members on best practices for domestic client needs.
- Collaborated cross-departmentally to expedite resolution of complex customer issues.
- Coordinated efforts with internal teams for timely delivery of client solutions.
- Monitored customer accounts for discrepancies, executing necessary corrective actions.
- Participated in ongoing training programs to stay current with industry trends.
- Utilized job-related software for updating change of address records and managing service discontinuance orders.
- Assessed processes and proposed enhancements to improve operational efficiency.
Customer Service Representative
GEICO, Government Employees Insurance
Woodbury, NY
04.2021 - 08.2021
- Provided frontline customer support through incoming calls and emails, assisting with transactions.
- Developed positive customer relationships via friendly interactions and effective communication.
- Informed customers about billing procedures, processed payments, and facilitated payment option setup.
- Maintained professionalism when addressing challenging customer situations.
- Coordinated with internal teams to ensure timely delivery of solutions aligned with client needs.
Sales Associate
MUJI
Williamsburg, NY
05.2018 - 04.2021
- Processed returns, exchanges, and refunds according to company policies.
- Maintained up-to-date knowledge of sales promotions, return policies, and security practices.
- Conducted regular inventories to monitor stock levels effectively.
- Answered inquiries regarding product features, pricing, and availability.
- Described merchandise while explaining usage, operation, and care instructions.
- Assisted in visual merchandising to create attractive displays that draw customer attention.
Education
Bachelor of Arts - Psychology
University At Albany
Albany, NY05-2018
Skills
- Training and development
- Policy adherence
- Attention to detail
- Cross-department collaboration
- Account management
- Time management
- Client communication
- Verbal and written communication
- Data entry
- Record keeping
- Adaptability and flexibility
- Team collaboration
- Employee mentoring
Timeline
Account Service Representative
Broadridge Financial Services
09.2021 - Current
Customer Service Representative
GEICO, Government Employees Insurance
04.2021 - 08.2021
Sales Associate
MUJI
05.2018 - 04.2021
Bachelor of Arts - Psychology
University At Albany