JEANNINE FRATTALI-KOSKEY

Dynamic professional with a proven track record at Xerox Corporation, excelling in client support and supply chain management. Skilled in optimizing inventory and enhancing operational efficiency, I leverage strong communication and technical expertise to deliver exceptional service. Committed to fostering relationships and driving process improvements for sustained success.

• CompTIA A+, 0VMHJ2TVS7KLVSCE, 03/12/19
• CompTIA Server+, KNFJ8CL70R56FC56, 04/19/19
• CompTIA Network+, 9RW177CM7K11QHKX, 10/31/19
• MTA: Networking Fundamentals, H188-9928, 07/11/19
• MTA: Mobility & Device Fundamentals, H130-0972, 05/17/19
• MTA: Security Fundamentals, H021-4800, 01/11/19

• Account Service Representative - Floater, Xerox, Webster, NY, 01/25, 10/25, Filled in for various personnel at multiple companies when they took vacation or needed additional help, Traveled to various accounts and performed tasks as needed, Performed print shop and mail room tasks
• DocuCare Associate, Higher Information Group, Elmira Office, Rochester, NY, 12/22, 12/24, First responder for jams, copier and printer supplies, other copier or printer issues, Inventoried and replenished required supplies, Interfaced with IT Department when copier or printer issues arose that were network related
• Retail Sales Associate, Spectrum Mobile, Webster, NY, 08/22, 12/22, Customer Service and Sales of Home Services, Assisted customers with Cable Television, Internet, Landline and Cellular Phone Sales Connections, Handled cash, check and credit card payments and created daily bank deposit envelope
• Technical Services Scheduler / Inventory Coordinator, Xerox Contract, Whitenack Consulting, LLC, Rochester, NY, 12/21, 08/22, Balanced Xerox Technician workloads by working with TSR's and TSM's via phone and e-mail while utilizing the Xerox SNow (Service Now) System, Using Power-Bi Tool to process Part Escalation Orders and the accompanying Trunk Sourcing tool integrated into the Power-Bi Application to source parts from TSR's who can spare them for fellow TSR's
• Xerox Account Service Representative, Xerox Contract, Whitenack Consulting, LLC, Rochester, NY, 05/21, 12/21, First responder to calls for jam clearance, supplies delivery, and CRU replacement at their End of Life, Maintained Stock of Supplies and Back-Up CRU's, Processed changes to contact database and machine locations when moved to new locations
• Field Printer Technician, Toshiba America Business Solutions, Rochester, NY, 07/17, 05/21, Customer facing position requiring ability to draw out information from clients to aid in diagnoses of printer mechanical and connectivity issues, Troubleshooting printer response and print quality problems relating to software settings such as in MS Office and other programs, Diagnosed failures of controller boards, formatter boards or network hardware
• Xerox DocuCare Associate, Rochester City School District, Computer Task Group, Rochester, NY, 02/15, 07/17, Performed maintenance and minor repairs on Xerox 5700 Series WorkCentre Printers and Copiers, Performed inventories of parts and packed recyclable parts for return to Xerox, Worked closely with RCSD Customers and Xerox ASE to resolve work tickets in a timely manner
• Licensed Life, Accident and Health Agent, Aflac and Colonial Benefits, Rochester, NY, 04/10, 02/15, Wrote Final Expense policies and helped people with obtaining 3rd party benefits.