Kevin Morales
North Hills,CA
Summary
Diligent, hardworking and knowledgeable Account Service Representative. Skilled in fielding inquiries and resolving problems using expertise in business practices and customer relations. Driven to consistently exceed sales and service quality targets.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Account Service Representative
Frontier Communications
Thousand Oaks, California
01.2018 - 04.2024
- Compiled monthly reports detailing all customer interactions for management review.
- Responded promptly to customer inquiries via phone, email, and online chat support systems.
- Maintained accurate documentation of all customer communications in the company database.
- Processed customer requests for new services or changes to existing accounts.
- Monitored customer accounts for any discrepancies and took appropriate action as needed.
- Investigated any complaints from customers regarding service issues or billing disputes.
- Resolved account issues with strengths in research, problem-solving and solution development.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CA06-2009
Skills
- Strong interpersonal skills
- Client Relationship Building
- Performance Tracking
- Customer Service
- Order Processing
- Call Documentation
- Direct Sales
- Account updating
- Active Listening
- Sales expertise
- Microsoft Office
- Complaint Investigation
- Attention to Detail
- Professionalism
- Sales and Upselling
- Account Updates
- Salesforce CRM
- Calm and Professional Under Pressure
- Effective Communication
- De-Escalation Techniques
Timeline
Account Service Representative
Frontier Communications
01.2018 - 04.2024
High School Diploma -
San Fernando Senior High School
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