MARIAH CASTILLO
Winter Park,FL
Summary
Dynamic leader with an extensive background in sales management, training, and leading teams. Developed leadership and communication skills throughout an 8+ year career. Committed to motivating others, exceeding sales goals, utilizing outstanding communication and implementing sales strategies over a multi-state territory.
Overview
10
10
years of professional experience
Work History
Senior Event Specialist
Meta
09.2022 - Current
- Planned and organized demo events by working hand-in-hand with retail store managers and leaders.
- Coordinated schedules, travel and timelines for events.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Recorded quantities of demo and MSA sign ups to estimate productivity and sales.
- Interfaced with clients to understand event objectives.
- Commended by management for continuous punctuality and superior performance.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Upheld best practices for budgeting, projects, timelines and presentations while developing detailed planning strategies.
- Developed metrics and processes to measure events for program success.
Senior Virtual Sales Manager
LG Electronics
08.2016 - 09.2022
- Managed and formulated direct reports for 42+ Certified Advisors on the Southeast to positively impact sales, and LG product knowledge.
- Responsible for the revolution of the virtual role, from auditing to leading a sales team of 7 Virtual Sales Managers nationwide.
- Appointed as acting Virtual Sales Manager to lead and direct teams for up to 6 open markets outside of my coverage.
- Cultivated strong business relationships with store leadership and staff to drive communication and build trust in the brand.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated with National Program Director and senior management to identify areas of growth and opportunities to elevate the Virtual Sales Manager role.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Trained store employees in successful selling methods and encouraged cross-selling to drive revenue.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Sales Mentor
AT&T
01.2013 - 08.2016
- Mentored and trained teams of 10-14 agents on customer support strategies, surpassing call rates, questions, and sales strategies.
- Evaluated metrics to ensure that team is hitting KPIs.
- Assessed training program effectiveness on a regular basis and improved upon deficient areas.
- Managed accounts to retain existing relationships and grow share of business.
- Located resources for problem resolution and design best-option solutions
- Managed customer returns and complaints with an understanding demeanor, increasing customer brand loyalty and reducing negative reviews by 42%
Education
High School Diploma -
Two Rivers High School
Skills
- Outstanding Communication
- Computer Literate
- Sharp/Critical Thinker
- Market Management
- Training Method Development
- Detail-oriented
- Ability to work independently
- Relationship Building
Timeline
Senior Event Specialist
Meta
09.2022 - Current
Senior Virtual Sales Manager
LG Electronics
08.2016 - 09.2022
Sales Mentor
AT&T
01.2013 - 08.2016
High School Diploma -
Two Rivers High School