Mariah Caston
Urbana,IL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Lead Retail Associate
Panera Bread
08.2012 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Help train new hires.
- Make food on production line.
- Barista
- Assist customers with their order taking.
Pharmacy Technician
Walgreens
08.2020 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
Lab Processing Tech
Carle Foundation Hospital
09.2019 - 07.2020
- Communicated processing instructions to other workers.
- Read temperature, flow and other meters and documented information.
- Took samples every to compare quality with specifications.
- Distributed specimens to the correct lab departments for testing.
- Answered any incoming calls to the central processing department.
Teller Lead
PNC Bank
11.2017 - 09.2019
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Introduced customers to other bank team members to help meet financial needs.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
Education
No Degree - Pharmacy
Parkland College
02.2024
High School Diploma -
Urbana High School
Urbana, IL05.2014
Skills
- Safety Protocols
- Customer Inquiries
- Customer Support
- Banking Operations
- Cash Control
- Cash Register Operations
- Verbal Communication
Timeline
Pharmacy Technician
Walgreens
08.2020 - 09.2022
Lab Processing Tech
Carle Foundation Hospital
09.2019 - 07.2020
Teller Lead
PNC Bank
11.2017 - 09.2019
Lead Retail Associate
Panera Bread
08.2012 - Current
No Degree - Pharmacy
Parkland College
High School Diploma -
Urbana High School
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