Mariah Clifton

Contract position for the State of Michigan Unemployment Insurance Agency.

• Made phone calls directly to customers as well as employers to gather information.
• Investigated high volume of insurance claims to determine validity and coverage eligibility.
• Helped customers navigate the SOM website to apply for benefits and to check on their application status.
• Helped customers understand their benefits and explained to them the process of their claim.
• Collaborated with team members and management to meet goals.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Lead Medical Assistant in Cardiology Device Department.

• Obtained client medical history, medication information, symptoms and allergies.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.

Worked at McChord Air Force Base.

• Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
• Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
• Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.

Primary Assistant for two providers.

• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Performed venipunctures and administered vaccines.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Honoree of Air Force Community College

• Relevant Coursework: General Patient Care, Anatomy & Physiology, Testing & Laboratory Procedures, Pharmacology Basics, Infection Control, Electronic Medical Records.