Mariah Dimaya
Saint Clair,MO
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Child Care Worker
Kids Ahoy Care and Learn Center
11.2024 - 07.2025
- Supervised and cared for a group of 8-10 children, ensuring their safety and wellbeing
- Maintained a clean and organized environment
- Established positive relationships with parents/guardians through effective communication
- Supervised and engaged children in educational activities, promoting social skills and cognitive development.
- Promoted good behavior with positive reinforcement methods.
CSR - Customer Service Representative
Socket Telecom
11.2021 - 03.2024
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Successfully generated 40 sales in one month by identifying customer needs and building strong relationships
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Maintained accurate customer records using CRM software, ensuring data integrity.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Education
High School -
06.2020
Skills
- Customer service
- Communication skills
- Phone Etiquette
- XML
- Cleaning and sanitizing
- CPR training
Work Type
Full TimeWork Location
RemoteOn-SiteHybridTimeline
Child Care Worker - Kids Ahoy Care and Learn Center
11.2024 - 07.2025
CSR - Customer Service Representative - Socket Telecom
11.2021 - 03.2024
Washington High School - High School,
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