Mariah Fisher
League City
Summary
Detail-oriented professional specializing in optimizing operations and enhancing customer satisfaction. Recognized for effective staff scheduling and inventory management, ensuring seamless daily operations and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Assistant manager
First Cup Coffee Company
Pearland
10.2024 - Current
- Coordinated staff schedules, optimizing coverage during peak hours to enhance service efficiency.
- Trained new employees on company policies and customer service standards, facilitating smoother onboarding and quicker integration.
- Resolved customer complaints, fostering a positive experience and strengthening customer loyalty.
- Assisted in daily operations and customer service at a busy coffee shop.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Collaborated with management on staff performance evaluations and feedback sessions.
Member Relationship Officer
Blue Federal Credit Union
Cheyenne
05.2022 - 09.2023
- Processed loan applications and secured approvals for members, contributing to financial accessibility.
- Supported members with account inquiries and transaction requests to enhance satisfaction.
- Resolved member issues by delivering timely, accurate information, fostering trust and loyalty.
- Collaborated with team members to enhance customer service experience.
- Maintained member records and ensured compliance with regulations.
Shift Supervisor
Starbucks
Cheyenne
05.2019 - 05.2022
- Supervised daily operations, ensuring efficient workflow during peak hours to meet customer demand.
- Trained new partners on customer service standards and operational procedures, enhancing team performance and service quality.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Provided on-the-job training to new staff, facilitating quicker integration into team and improving service delivery.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
High School Diploma -
Triumph High School
Cheyenne03-2021
Skills
- Staff management
- Team collaboration
- Customer service
- Customer relationship management
- Onboarding training
- Staff scheduling
- Inventory management
Timeline
Assistant manager
First Cup Coffee Company
10.2024 - Current
Member Relationship Officer
Blue Federal Credit Union
05.2022 - 09.2023
Shift Supervisor
Starbucks
05.2019 - 05.2022
High School Diploma -
Triumph High School