Mariah Fraley
High Point,NC
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
To-Go Specialist/Hostess
America's Roadhouse
Asheboro, NC
01.2025 - Current
- Developed strong knowledge of menu items, ingredients, and preparation methods to provide detailed descriptions and recommendations to guests
- Provided efficient and friendly service to take-out customers, ensuring accurate order fulfillment
- Managed a high volume of take-out orders during peak hours, maintaining a fast-paced and organized workflow
- Collaborated with kitchen staff to ensure timely preparation and packaging of take-out orders
- Maintained cleanliness and organization of the take-out area, including restocking supplies as needed to
- Utilized strong communication skills to accurately relay customer preferences or special requests to the kitchen team
Servant Leadership & Staff Training
Living Free Ministries
Snow Camp, NC
05.2023 - 12.2024
- Maintained safe environment for residents heal from trauma and addiction
- Assisted residents in developing coping skills and healthy coping mechanisms to manage cravings and triggers associated with addiction
- Demonstrated empathy towards individuals struggling with addiction while maintaining professional boundaries
- Developed strong relationships with residents through regular communication and personalized support
- Developed and implemented engaging lessons that catered to diverse learning styles and abilities
- Utilized various instructional strategies, such as cooperative learning and hands-on activities, to enhance student engagement and comprehension
- Provided timely feedback on assignments to promote growth mindset and encourage continuous improvement
Stay at Home Mom
Greensboro, NC
10.2016 - 05.2019
- Invested in my family by maintaining a clean and safe home environment
Cashier/Home Shopper
Harris Teeter
High Point, NC
09.2014 - 05.2015
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
Cashier
Wendy's
High Point, NC
10.2011 - 11.2012
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Collaborated with kitchen staff to ensure timely preparation of meals during peak hours
Education
GED -
Randolph Community College
Asheboro, NC06.2012
Some College (No Degree) - Medical Assistant
ECPI University
Greensboro, NCSkills
- Food service
- Communication skills
- Restaurant experience
- Phone etiquette
- Hospitality
- Organizational skills
- Host/hostess experience
- Customer service
- Data entry
- Complaint resolution
- Quick learner
- Sanitation standards
- Order accuracy
- Strong multitasking
- Detail-oriented
- Point of sale systems
- Initiative-taking
- Time management
- Adaptability
- Task prioritization
- Problem-solving
- Team collaboration
Certification
Driver's License
Personal Information
Authorized To Work: US for any employer
Timeline
To-Go Specialist/Hostess
America's Roadhouse
01.2025 - Current
Servant Leadership & Staff Training
Living Free Ministries
05.2023 - 12.2024
Stay at Home Mom
10.2016 - 05.2019
Cashier/Home Shopper
Harris Teeter
09.2014 - 05.2015
Cashier
Wendy's
10.2011 - 11.2012
GED -
Randolph Community College
Some College (No Degree) - Medical Assistant
ECPI University