Hi, I’m
Mariah Franklin
Kansas City,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
years of professional experience
Work History
Charter Communications, Spectrum
Customer Service Representative
02.2022 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Famous Footwear
Assistant Manager
02.2020 - 04.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Johnson Community College Overland Park, KS
Certification from Cloud Computing
12.2024
University Overview
- Honor Roll-Fall '23, and Spring '24
- Scholarship Recipient-BNSF Railway Scholarship, Victor & Caroline Scholarship
- 3.5 GPA
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Money handling abilities
- Payment Processing
- Product Sales
- Sales expertise
Timeline
Customer Service Representative
Charter Communications, Spectrum
02.2022 - Current
Assistant Manager
Famous Footwear
02.2020 - 04.2020
Johnson Community College
Certification from Cloud Computing