Mariah Gilbertson

Home Organization Consultant & Owner

Independent Business | South Florida

2024 – Present

• Provide personalized home organization services for busy professionals and families
• Create functional, aesthetically pleasing systems tailored to each client’s lifestyle
• Maintain high standards of discretion, professionalism, and client satisfaction
• Coordinate project timelines, budgets, and supply sourcing
• Deliver white-glove service in luxury residences and condos

• Assisted with planning and execution of business events, meetings and conferences.
• Assisted clients with medications, errands and housekeeping.
• Organized records, correspondence and schedules depending on manager’s priorities.
• Coordinated meetings, conference calls, and video conferences for executives.
• Ensured office supplies were stocked and ordered new supplies.
• Collaborated with other administrative staff members to complete tasks efficiently.
• Organized travel arrangements, including flights, accommodations, and transportation.
• Managed calendars and scheduled appointments for executives.
• Managed social media accounts on behalf of executives or company.
• Prepared documents and presentations for meetings and events.
• Created agendas for meetings and distributed them to attendees in advance of meeting date.
• Assisted in planning company events such as retreats, team-building exercises, and holiday parties.
• Conducted research on various topics as requested by executives.
• Tracked expenses and prepared expense reports for executive reimbursements.
• Assisted with basic IT troubleshooting tasks such as printer issues or password resets.
• Maintained confidential files and records for executives.
• Answered phone calls and directed them to appropriate person or department.
• Greeted visitors at reception desk and escorted them to appropriate offices or meeting rooms.
• Sorted incoming mail and distributed it to correct recipients within organization.
• Assisted more than [Number] clients each day with [Type] needs.
• Optimized personal style for customers facing important personal and business outings.
• Managed clerical support needs for busy [Type] team.
• Improved clients’ overall care by working with family members to improve schedules and systems.
• Supported clients’ emotional and social needs with compassionate care and companionship.
• Coordinated service appointments and managed paperwork and related requirements.

• Actively listened to customer concerns, addressing issues promptly and professionally.
• Maintained clean and organized sales floor for optimal shopping experience.
• Offered personalized styling advice based on customer preferences.
• Monitored fitting rooms ensuring customers received assistance when required.
• Attended regular staff meetings to discuss sales strategies, goals, and performance updates.
• Acquired extensive knowledge of products and services offered at store.
• Conducted product demonstrations to showcase features and benefits.
• Assisted customers in finding suitable products according to their needs.
• Replenished stock levels on shelves as needed during business hours.
• Stayed informed about industry trends and competitor offerings for better client engagement.
• Promoted current sales promotions and special offers to increase revenue.
• Communicated effectively with supervisors regarding daily tasks and priorities.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Updated inventory records regularly using store management software.
• Handled cash register transactions efficiently and accurately.
• Collaborated with team members to achieve monthly sales targets.
• Created eye-catching merchandise displays to attract customer attention.
• Built rapport with customers by offering friendly, welcoming environment in store.
• Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.
• Sourced and delivered special orders to fulfill customer requests.
• Verified shift sales with cash count and drawer balancing.
• Confirmed prices and processed payments to complete sales.
• Removed dust and dirt from items, regularly cleaning store.
• Overcame customer objections using product demonstrations.
• Secured consistent customer sales with knowledgeable, friendly support.
• Greeted customers and asked questions to assess needs.
• Kept store shelves, racks and bins presentable with resets.
• Offered guidance on installation and troubleshooting for customers requiring additional assistance.
• Replenished supplies by monitoring and sourcing inventory.
• Located requested items from racks or storage areas.
• Promoted products by tracking offerings and prices.
• Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
• Met sales quotas by utilizing upselling opportunities.
• Recommended merchandise to suit customer budget and preferences.

• Worked with department managers to understand the roles/requirements
• Worked with vendors/agencies to determine if extra support on a role is needed
• Sourcing candidates (utilizing LinkedIn, job aids, internal sourcing tools)
• Screening candidates to determine if they’re qualified with an initial phone screen
• Following up on vendor candidates to set up with next steps
• Final lockdown with candidates prior to an interview
• Utilization of ATS
• Scheduling interviews with manager calendars
• Following up on interview to extend an offer or inform candidate if manager won’t be proceeding
• Warm hand off to HR department for onboarding
• KPIs: 3 starts a week and 10 submittals a week are Aston Carter goals I meet expectations by consistently having 3 starts a week and 10-20 submittals a week.

• Processing of claims edits
• Determining primacy for the Coordination of Benefits (COB)
• Adjusting previously paid claims and initiating procedures to recover funds on overpaid claims
• Accountable for complying with all laws and regulations.

• I uploaded websites and completed support tickets in an efficient and timely matter; while providing exceptional quality
• Coordinate campaign strategy & assist with internal team
• Marketing production and implementation of programmers
• Tasks delegated by the Director
• Cross functioned with software engineering team UI/UX designers as well as sales and any other division to properly communicate and organize the timeline of projects
• Have high verbal and written contact competencies
• Editing marketing material
• Developing and sourcing content for digital platforms
• Optimize SEO
• Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms
• Collaborating with internal departments to establish campaign objectives, complete tasks, and identify and solve problems
• Utilizing SEO methods to increase site traffic
• Compiling informed reports to guide all marketing-related efforts
• Undertaking competitor research and analyses
• Assisting with the analyses of marketing data, including campaign results, conversion rates, and online traffic in order to improve future marketing strategies and campaigns
• Analyzing the success of campaigns and ROI
• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy
• Learning and working with various types of software for digital marketing
• Providing administrative support to the marketing and sales team
• Organizing market research
• Monitor all campaigns, and report on results
• Employing online marketing analytics to gather information from web and social media pages
• Composing and posting online content for the company’s social media page and website
• Research and evaluate competitor marketing and digital content.