Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Mariah Green

Grand Prairie,TX

Summary

Dynamic customer service professional with a proven track record at LB at Purity, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint resolution and payment processing, I consistently deliver exceptional service, ensuring customer satisfaction and fostering long-term relationships.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

LB at Purity
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Cashier

Shell Gas Station
10.2024 - 02.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Processed customer orders and accurately handled payment transactions.

Education

Certification -

Phlebotomy Specialist Training
Arlington, TX
02-2025

High School Diploma -

Grand Prairie Crosswinds High School
Grand Prairie, TX
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor

Certification

  • [Area of certification] Training - [Timeframe]

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Representative

LB at Purity
02.2025 - Current

Customer Service Cashier

Shell Gas Station
10.2024 - 02.2025

Certification -

Phlebotomy Specialist Training

High School Diploma -

Grand Prairie Crosswinds High School

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Mariah Green