Mariah Guzman
Midland
Summary
Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder
Fr Safety Closeouts
Midland
09.2024 - Current
- Ensured compliance with all company policies and procedures.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Verified accuracy of register tills at beginning and end of shift.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
Sales Associate
Boot Barn
Midland
09.2023 - 09.2024
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
Team Member
PopBar
Midland
08.2022 - 09.2023
- Greeted customers upon entering the store with friendly demeanor.
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Developed positive customer relationships through friendly greeting and excellent service.
- Rotated through series of different stations based on team needs.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Midland Senior High School
Midland, TX05-2024
Skills
- Cash handling
- Store operations
- Customer service
- Sales reporting
- Key holder responsibilities
- Merchandise restocking
- Team collaboration
- Time management
- Drawer counting
- Opening and closing coordination
- Store recovery processes
Languages
Spanish
Native/ Bilingual
Certification
- Floral Certification
References
References available upon request.
Timeline
Key Holder
Fr Safety Closeouts
09.2024 - Current
Sales Associate
Boot Barn
09.2023 - 09.2024
Team Member
PopBar
08.2022 - 09.2023
High School Diploma -
Midland Senior High School