Mariah Harada
Lauderhill,USA
Summary
Skilled in remote project coordination, with rich experience in managing various tasks including scheduling, budgeting, and communication. Strong emphasis on organization and time management abilities to ensure smooth operation of projects. Proven ability to adapt quickly to new technologies, demonstrating proficiency in digital collaboration tools. Previous work has resulted in improved efficiency and successful project completions within designated deadlines.
Overview
6
6
years of professional experience
4046
4046
years of post-secondary education
Work History
Business Manager
Dillard’s
Plantation, USA
01.2023 - Current
- Assisted customers with product inquiries and provided expert recommendations.
- Trained new staff on customer service protocols and company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist / Program Support
AKT Studio
Fort Lauderdale, USA
01.2022 - 01.2023
- Managed multi-line phone system and coordinated client communications, ensuring timely responses.
- Scheduled appointments and organized client records, improving office efficiency.
- Maintained a professional and organized environment, supporting seamless operations.
- Streamlined appointment scheduling, reducing client wait times and improving overall satisfaction.
Customer Service Representative
The Home Depot
Fort Lauderdale, USA
01.2021 - 01.2022
- Resolved customer inquiries, including orders, returns, and technical issues, boosting customer satisfaction.
- Maintained accurate CRM records, ensuring up-to-date customer information.
- Collaborated with team members to optimize operational workflows and service quality.
- Assisted in training new staff on customer service procedures, improving team efficiency.
AppleCare Technical Support
Teleperformance
Coral Springs, USA
01.2020 - 12.2020
- Assisted customers with technical issues on Apple devices via phone and chat.
- Provided patient and professional support during high-stress interactions.
- Guided clients through troubleshooting steps remotely, improving device functionality and user experience.
- Contributed to team knowledge base by documenting common technical issues, improving troubleshooting efficiency.
Education
Associate of Science - Criminal Justice
Broward College
Davie, FLHigh School Diploma -
American High School Academy
Miami, FLSkills
- Customer Support
- Technical Assistance
- Remote Support
- Multi-line Phone Systems
- CRM Software
- Email Support
- Conflict Resolution
- Troubleshooting
- Data Entry
- Time Management
- Team Collaboration
- Microsoft Office
- Google Docs
- Scheduling
- Call Handling
- Escalation Management
- Active Listening
Languages
- Spanish
- English
Work Preference
Work Type
Part TimeLocation Preference
RemoteSalary Range
$20/hr - $1000/hrTimeline
Business Manager
Dillard’s
01.2023 - Current
Receptionist / Program Support
AKT Studio
01.2022 - 01.2023
Customer Service Representative
The Home Depot
01.2021 - 01.2022
AppleCare Technical Support
Teleperformance
01.2020 - 12.2020
Associate of Science - Criminal Justice
Broward College
High School Diploma -
American High School Academy