Mariah Hernandez
Whitney ,TX
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Shookys Marina. Proven ability to manage high-volume environments while ensuring exceptional guest experiences. Skilled in payment processing and maintaining cleanliness, with a strong team player attitude and effective communication skills. Committed to upholding safety and service standards.
Overview
6
6
years of professional experience
Work History
Bartender
Shookys Marina
Whitney, TX
09.2024 - Current
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Provided exceptional customer service by engaging patrons and addressing inquiries promptly.
- Collaborated with kitchen staff to coordinate food pairing suggestions for drinks served.
- Trained new bartenders on operational procedures and best practices for beverage preparation.
- Monitored compliance with health and safety regulations to promote a safe environment for guests and staff.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Cashier
Bucees
Hillsboro, TX
03.2023 - 09.2024
- Maintained cleanliness and organization of checkout areas to enhance efficiency.
- Balanced cash drawer at shift end, ensuring accuracy in funds collected.
- Trained new staff on operational procedures and customer service standards.
- Implemented best practices for reducing wait times at registers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Housekeeper
Holiday Inn Express Hotel
West, TX
03.2022 - 08.2022
- Assisted in inventory management for cleaning supplies and linens.
- Collaborated with team members to ensure timely room turnover.
- Followed safety protocols while using cleaning chemicals and equipment.
- Trained new staff on proper cleaning techniques and hotel standards.
- Conducted quality inspections to uphold cleanliness standards consistently.
- Addressed guest requests promptly to improve overall experience.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Restaurant Hostess
Bosque Resort Restaurant & Bar
Whitney, TX
08.2020 - 02.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted with menu inquiries, enhancing guest dining experience.
- Collaborated with kitchen staff to coordinate timely meal service.
- Handled customer complaints professionally, maintaining satisfaction levels.
- Trained new hosts on operational procedures and customer service standards.
- Monitored dining area for cleanliness and ambiance, promoting positive experiences.
Server
Bosque Resort Restaurant & Bar
Whitney, TX
08.2020 - 02.2022
- Assisted in training new staff on restaurant protocols and menu items.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Maintained knowledge of daily specials and menu changes to inform guests accurately.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Processed payments accurately and efficiently using point-of-sale systems.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma - Esthetics
Champions Academy
Waco, TX03.2026
High School Diploma -
Whitney High School
Whitney, TX05.2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Service-oriented mindset
- Professional appearance
- Cash and credit transactions
Timeline
Bartender
Shookys Marina
09.2024 - Current
Cashier
Bucees
03.2023 - 09.2024
Housekeeper
Holiday Inn Express Hotel
03.2022 - 08.2022
Restaurant Hostess
Bosque Resort Restaurant & Bar
08.2020 - 02.2022
Server
Bosque Resort Restaurant & Bar
08.2020 - 02.2022
Diploma - Esthetics
Champions Academy
High School Diploma -
Whitney High School