Mariah Higginbotham
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Social Media Coordinator
Scotlandville CDC
08.2021 - 08.2022
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Wrote social media content to increase engagement with customers.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Created content strategies for digital media.
- Optimized website content and images to improve search engine rankings.
- Created customized marketing materials to increase product awareness.
Customer Service Specialist
Rebirth Inc
03.2018 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Virtual Assistant
Temp Agency
05.2017 - 11.2019
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Wrote press releases and posted updates to social media.
- Uploaded files for team use on Google Suite and SharePoint.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
No Degree - General Studies
Baton Rouge Community College
Baton Rouge, LAHigh School Diploma -
Apostolic Lighthouse Christian Academy
Jackson La05.2013
Skills
- Progress Monitoring
- Digital Marketing
- Online Presence Monitoring
- Time Management
- Social Media Best Practices
- Audience Identification
- Content Development
- Brand Promotion
- Online Marketing and Advertising
- Social Content Publishing
- Increasing Engagement
- Adobe Creative Suite
- Fan Interactions
- Account Management
- Audience Outreach
- Mobile Marketing
- Project Management
- Social Media Expertise
- Digital Media Advertising
- Client Interactions
- Teamwork and Collaboration
- Goal Planning
- Facebook, Instagram, LinkedIn
- Meeting Leadership
- PowerPoint Presentations
- User Experience
- Email Management
- Status Updates
- Meeting Documentation
- Maintenance Requests
- Microsoft Office
- Data Integrity
- Customer Inquiries
- Greeting Visitors
- Marketing Initiatives
- Inputting Claims
- Customer Service and Assistance
- Customer Order Management
- Customer Relations
- Effective Written and Verbal Communication
- Good Communication Skills
- Conflict Mediation
- Complaint Reviews
- Participant Screening
- High-Volume Call Environments
- Telephone Etiquette
- Delinquency Monitoring
- Livechat Messaging
- Ability to Work Independently
- Information Systems Improvements
Timeline
Social Media Coordinator
Scotlandville CDC
08.2021 - 08.2022
Customer Service Specialist
Rebirth Inc
03.2018 - 08.2021
Virtual Assistant
Temp Agency
05.2017 - 11.2019
No Degree - General Studies
Baton Rouge Community College
High School Diploma -
Apostolic Lighthouse Christian Academy
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