MARIAH HOPPER
Los Banos,US
Summary
Dependable and empathetic Personal Lines Account Manager with a solid reputation for delivering exemplary client service. With extensive experience in the insurance industry, I provide precise policy support and ensure the timely resolution of account issues, thereby fostering long-term client relationships. My approach centers on building trust by thoroughly understanding each client's unique needs and preferences. I possess strong organizational skills that enable me to manage multiple accounts effectively while maintaining meticulous attention to detail. By employing a proactive strategy, I guide clients through the complexities of their coverage options, empowering them to make informed decisions with confidence.
Overview
14
14
years of professional experience
Work History
Family Caregiver
Private Family Care
Los Banos, CA
08.2023 - Current
- Provided full-time care and household support for a family member during a period of medical need.
- Managed scheduling, coordination, and daily responsibilities with organization and reliability.
- Maintained strong communication and problem-solving skills during the caregiving period.
- Provided emotional support and companionship, fostering positive relationships that enhanced overall well-being.
- Gave hugs when needed.
- Devoted people leader.
Personal Lines Account Manager
Acrisure LLC/Cooper Insurance Agency
Fresno, CA
04.2022 - 07.2023
- Enhanced client satisfaction through proactive outreach initiatives, including annual policy review reminders and personalized follow-up communications.
- Retained valuable clients during challenging market conditions by demonstrating expertise in risk management strategies tailored to individual circumstances.
- Educated clients on insurance policies and procedures.
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Turnaround specialist.
Personal Lines Account Manager
KOVR Insurance Services
Los Angeles, CA
08.2021 - 04.2022
- Trained junior staff on best practices in account management and client communication strategies.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Provided ongoing support to colleagues experiencing higher workloads due to staff absences or fluctuations in business demands.
Personal Lines Agent
PLD an Affiliate of United Valley Ins
Hollister, CA
05.2012 - 08.2020
- Phone-based agent in a centralized agency office, writing with 40+ carriers in 16+ states.
- Trained new team members on best practices and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Salinas High School
Salinas, CASkills
- Enthusiastic
- Flexible
- Honest
- Integrity
- Lifelong Learner
- Logical
- Maximizer
- Motivated
- Optimistic
- Open-Minded
- Patient
- Persistent
Timeline
Family Caregiver
Private Family Care
08.2023 - Current
Personal Lines Account Manager
Acrisure LLC/Cooper Insurance Agency
04.2022 - 07.2023
Personal Lines Account Manager
KOVR Insurance Services
08.2021 - 04.2022
Personal Lines Agent
PLD an Affiliate of United Valley Ins
05.2012 - 08.2020
High School Diploma -
Salinas High School
License Type
Personal Lines 10/2012-10/2026