Mariah Jerry
McDonough,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Aide
Millennium Post Acute Rehabilitation
01.2024 - 04.2024
- Assessed client needs and developed appropriate strategies to meet those needs.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Purchased and maintained office supplies.
Resolution Specialist
Walmart Home Office
05.2023 - 12.2023
- Greeted customers warmly and provided exceptional service to ensure customer satisfaction
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
Lead
GXO Logistics
10.2019 - 08.2022
- Oversaw and managed workers including equipment operators, pickers and packers
- Enforced safety protocols and procedures
- Experienced in operating a variety of forklifts, including stand- up and reach lift trucks safely
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Batesburg-Leesville High School
Batesburg, SC05.2019
Skills
- Problem-solving
- Customer service
- Verbal communication
- Assertiveness
Timeline
Aide
Millennium Post Acute Rehabilitation
01.2024 - 04.2024
Resolution Specialist
Walmart Home Office
05.2023 - 12.2023
Lead
GXO Logistics
10.2019 - 08.2022
High School Diploma -
Batesburg-Leesville High School
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