Mariah Johnson

(Third-party vendor supporting Pearson Higher Education through ResultsCX)

• Manage a Territory of 80+ colleges and universities across Illinois and Indiana, guiding faculty through the textbook adoption process and upselling Pearson's digital learning solutions.
• Build relationships with professors, department chairs, bookstore managers, and administrators to understand instructional needs and drive product adoption
• Utilize Salesforce CRM to manage 500+ accounts, track opportunities, log activities, and maintain accurate adoption and pipeline data.
• Conduct personalized product demonstrations for MyLab, Mastering, Revel, Pearson+, and Inclusive Access, leading to increased instructor engagement and student success.
• Collaborate with product teams, customer support and faculty support, to resolve LMS and access issues, improving customer satisfaction and retention.
• Analyze course offerings, enrollment trends, and historical adoption data to identify growth opportunities and inform territory strategy and outreach.

• Research market trends and comparable sales to accurately price donated merchandise for retail and online marketplaces.
• Evaluate specialty, vintage, and collectible items using eCommerce platforms to maximize revenue and inventory value.
• Consistently exceed daily production goals while maintaining quality and pricing accuracy in a high-volume environment.
• Deliver excellent customer service by assisting shoppers and maintaining an organized sales floor.