Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Lawson

Cincinnati,IA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Alliant Energy
10.2017 - 02.2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Follow all Iowa Utility Board rules and regulations to avoid complaints, possible lawsuites and to maintain safety to all our customers.

SLC AIDE

Centerville Community Betterment
11.2016 - 10.2017
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided clients with emotional support and companionship.
  • Assisted with meal planning to meet nutritional plans.
  • Performed linen washing, dishwashing, vacuuming, dusting and mopping.
  • Assisted in meal prep and medication dispensing if needed.
  • Kept records of each individual child, including meals served, bathroom habits, disciplinary issues, and medications administered.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.

Waitress/Bartender

Krazy Connie's Landing
02.2015 - 10.2017
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Cashier

HyVee Foods
02.2016 - 12.2016
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.

Education

GED -

Indian Hills Community College
Centerville, IA
05.2015

Skills

  • Inbound and Outbound Calling
  • MS Office proficiency
  • Customer Support
  • Problem Resolution
  • Safety regulations
  • Customer Service
  • Verbal Communication
  • Customer relations
  • Office equipment proficiency
  • Adaptive team player
  • Microsoft Office expertise
  • Technologically savvy

Timeline

Customer Service Associate

Alliant Energy
10.2017 - 02.2022

SLC AIDE

Centerville Community Betterment
11.2016 - 10.2017

Cashier

HyVee Foods
02.2016 - 12.2016

Waitress/Bartender

Krazy Connie's Landing
02.2015 - 10.2017

GED -

Indian Hills Community College

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Erin Lawson