Mariah Koss
Chicago,IL
Summary
Goal-oriented young professional. Motivated and driven to help Organizations. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Extensive experience in customer service.
Overview
8
8
years of professional experience
Work History
Customer Support Representative
WyzAnt Tutoring
08.2022 - Current
- Connected with customers to address questions and resolve issues by phone and email.
- Processed Tutor Applications and helped find skilled tutors for the platform.
- Assisted handling Disputes between students and tutors.
- Processed content review to align with company policies.
- Assisted with the onboarding process for new tutors.
Social Media Manager/Content Producer
TinyDuck Media
10.2020 - Current
- Content Producer for TinyDuck Media and Tabletop Vanguard Podcast, a Dnd Rpg Podcast.
- Created eye-catching posts for Instagram, Twitter, and Facebook along with managing the general marketing for the Company.
- Helped to organize Fundraising events.
Barista
Geraldine's
07.2019 - 08.2021
- Helped create new ideas for beverages and design of the café.
- Controlled lines and crowds with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Server/Floor Manager
The Lincoln Inn
05.2018 - 07.2019
- Diner-style restaurant with attached catering company and banquet hall.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Performed closing procedures weekly by completing sales reports and handling money.
- Filled and completed catering orders.
Recruitment Support
NIU School of Theatre and Dance
09.2015 - 05.2019
- Tour guide of NIU to Perspective Students of the SOTD.
- Helped with scheduling and keeping on task for auditions.
- Educated Perspective Students on the School of Theatre and Dance.
Education
Bachelor of Fine Arts - Acting
Northern Illinois University
Dekalb, IL05.2019
Skills
- Collaborative Team Player
- Organizational Skills
- Complex Problem-Solving
- Customer Communication and Empathy
- Storytelling
- Live Events
Timeline
Customer Support Representative
WyzAnt Tutoring
08.2022 - Current
Social Media Manager/Content Producer
TinyDuck Media
10.2020 - Current
Barista
Geraldine's
07.2019 - 08.2021
Server/Floor Manager
The Lincoln Inn
05.2018 - 07.2019
Recruitment Support
NIU School of Theatre and Dance
09.2015 - 05.2019
Bachelor of Fine Arts - Acting
Northern Illinois University
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