Mariah Littlejohn

- Coordinate care and support services while connecting families to appropriate community based resources.

- Foster clear and consistent communication between families and support staff.

- facilitate access to community resources and support services for individuals with mental health and developmental disabilities.

- Submit progress notes, referrals, service coordination, and follow-up needs within 24 hours.

• Researched, evaluated, and maintained a comprehensive database of reentry, community, social service, housing, educational, and support resources to assist individuals with navigating available services.
• Helped identify resources based on individual needs and circumstances, strengthening skills in resource navigation, service coordination, and person-centered support.
• Identified resources tailored to individual needs and circumstances, enhancing resource navigation and service coordination.
• Documented, entered, tracked, and evaluated data related to telephone, email, postal, and walk-in inquiries to maintain accurate records and support organizational follow-up.
• Maintained comprehensive correspondence and service documentation to ensure accurate information capture for ongoing support and follow-up.
• Collaborated with staff across teams through weekly meetings, facility visits, and tours to deepen understanding of individuals' needs and improve service delivery.
• Service Coordination with mental and behavioral health services.
• Developed knowledge of the social, behavioral, and community factors affecting individuals involved with the criminal justice system through professional readings, multimedia resources, and direct organizational experiences.
• Demonstrated professionalism, empathy, confidentiality, and effective communication when working with individuals experiencing complex social and reentry-related needs.

- Ensured safety and security within University of Pennsylvania residential facilities, fostering a secure living environment for residents.

- Responded to residents with complex needs and tended to incidents using professionalism, active listening, and sound judgment.

- Documented incidents and observations accurately, ensuring timely communication of concerns to appropriate personnel within 12 hours for prompt resolution.

- Collaborated with university staff and security personnel to address resident needs and safety concerns.

- Supported individuals from diverse backgrounds, upholding confidentiality and professionalism to enhance trust and safety within the community.

• Shadowed Chief Defender Keisha Hudson, gaining firsthand exposure to leadership, client advocacy, and the delivery of services to individuals navigating complex legal and social circumstances.
• Observed interactions involving individuals and families with diverse and complex needs, strengthening understanding of client-centered communication, advocacy, and trauma-informed approaches.
• Gained exposure to collaboration among legal, social service, and community professionals to address barriers affecting individuals and families.
• Observed the importance of confidentiality, accurate information gathering, professional documentation, and timely communication when supporting individuals with complex needs.
• Developed a deeper understanding of how social determinants including housing instability, behavioral health concerns, financial hardship, and limited access to community resources can affect an individual's overall well-being and ability to access services.
• Strengthened professional skills in active listening, observation, communication, problem-solving, and advocacy through direct exposure to public-service leadership and client-centered work.