Mariah Lewis
Licensed Massage Therapist
Ferndale
Summary
Dynamic and results-driven Massage Therapist with a proven track record at Elements Massage, excelling in client retention and therapeutic touch. Skilled in deep tissue massage and relationship building, I consistently enhance client satisfaction and contribute to revenue growth through upselling services. Committed to fostering a positive atmosphere and delivering exceptional care.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Massage Therapist
Self-employed (Sole Therapeutics)
07.2025 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
- Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
- Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
- Advised clients on areas such as posture, at-home exercises and stretches.
Lead Licensed Massage Therapist
Elements Massage
01.2024 - 07.2025
- Strengthened team cohesion by organizing regular staff meetings focused on sharing insights about current industry trends as well as addressing any challenges faced together.
- Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
- Increased overall revenue by upselling additional services and products to clients during their appointments.
- Ensured a clean, safe, and comfortable environment for clients through regular facility maintenance and adherence to sanitation standards.
- Contributed to the overall growth of the business through exceptional customer service and positive word-of-mouth referrals seeing 20 clients per week.
- Mentored junior therapists in proper techniques and best practices, fostering a culture of continuous learning within the team.
- Developed personalized trainings for each member of the team.
- Conducted first and practical interviews for potential new hires.
Massage Therapist
Blackberry Mountain
01.2023 - 12.2023
- Upheld and exhibited to the world class luxury service standards set by being a member of the Relais & Châteaux association.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
Massage Therapist
Blackberry Farm
11.2020 - 12.2022
- Upheld and exhibited world class luxury service standards set in place by being members of the Relais & Châteaux association.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
Restaurant Waiter
Myrtles' Chicken + Beer
01.2019 - 03.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
Diploma - Massage Therapy
Appalachian Training Center For The Healing Arts
Dandridge, TN 05.2001 -
Skills
Social skills
Relationship building and management
Therapeutic touch
Sales expertise
Client retention
Professionalism
Teamwork and collaboration
Deep tissue massage
Ashiatsu technique
Range of motion improvement
Client assessment
Client satisfaction assessment
Certification
LMT - Licensed Massage Therapist
Timeline
First Aid, CPR and AED
11-2025
Massage Therapist
Self-employed (Sole Therapeutics)
07.2025 - Current
MMP - Medical Massage Practitioner
09-2024
Lead Licensed Massage Therapist
Elements Massage
01.2024 - 07.2025
Massage Therapist
Blackberry Mountain
01.2023 - 12.2023
Massage Therapist
Blackberry Farm
11.2020 - 12.2022
LMT - Licensed Massage Therapist
03-2020
Restaurant Waiter
Myrtles' Chicken + Beer
01.2019 - 03.2020
Diploma - Massage Therapy
Appalachian Training Center For The Healing Arts
05.2001 -