Lynda Macias Jean

Travel Advisor

Club Med

Tempe, AZ

10.2012 - 02.2024

Supported colleagues by providing assistance with translations as needed.
Adhered to ethical codes protecting information confidentiality.
Provided detailed customer service support in both languages.
Assisted customers in French and English with inquiries, complaints and requests for information.
Translated documents from French to English as needed.
Explained product features clearly so that customers could make informed decisions.
Consulted with customers to resolve service and billing issues.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Handled travel arrangements for groups, couples, executives, and special needs clients.
Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
Ensured all reservations were accurately documented in agency's system prior to client departure date.
Processed payments from clients via credit cards.
Planned special events such as honeymoons or destination weddings.
Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
Organized flights, insurance, and accommodations for travelers according to their preferences.