Mariah Martin
Riverside,CA
Summary
Result oriented and adaptable professional with a diverse background in warehouse management, security management, technical support, and customer service. Im currently seeking a challenge role to leverage expertise in providing exceptional customer support, problem-solving and collaboration with cross functional teams in a dynamic startup environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
X-treme Security
08.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Unarmed Security Officer
American Guard Services
11.2021 - 08.2022
- Reduced incidents of theft and vandalism through consistent enforcement of access control procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Prevented unauthorized access to restricted areas by rigorously checking identification badges or credentials as required.
- Improved response times to alarms and incidents by maintaining accurate logs of all daily activities, events, and personnel on site.
- Continuously updated job knowledge by participating in educational opportunities related to security and receptionist duties.
Education
Associate of Science - Nursing
Mt San Antonio College
Walnut, CA05.2026
High School Diploma -
Pomona High School
Pomona, CA05.2019
Skills
- Physical Fitness
- Complex Problem-Solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Dispatch
- Punctuality
- Reliability
- Verbal and written communication
Certification
- Licensed Security Officer
- Weapons of Mass Destruction
- Powers to Arrest
Timeline
Security Officer
X-treme Security
08.2022 - Current
Unarmed Security Officer
American Guard Services
11.2021 - 08.2022
Associate of Science - Nursing
Mt San Antonio College
High School Diploma -
Pomona High School
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