Mariah Molina
Elmira
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
Work History
Bakery Associate
Wegmans
09.2023 - Current
- Measured out ingredients accurately to ensure consistent product quality.
- Maintained accurate inventory of baking supplies and ingredients.
- Operated ovens and other equipment to bake products according to established recipes.
- Cleaned work areas, utensils, equipment, and surfaces between batches or products.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins.
- Ensured that all the health regulations were followed at all times while working in the kitchen.
Sales Associate/Grocery/Customer Service
Big Lots
04.2022 - 05.2024
- Greet customers, respond to questions and provide outstanding customer service.
- Maintain superior product knowledge.
- Maintain a professional and fashionable appearance by wearing items stocked by the company.
- Help the sales floor stay visually appealing by keeping items tidy.
- Introduce promotions and opportunities to customers.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Offering coupons and special deals to increase the quantity of customer spending.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Retail Associate/Customer Service
Kohls
08.2020 - 03.2022
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed payments and maintained accurate drawers to meet financial targets.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Education
High School Diploma -
Elmira High School
Elmira, NY01.2020
Skills
- Problem-solving
- Friendly, positive attitude
- Customer assistance
- Communication
- Multitasking
- Customer service
- Time management
- Effective communication
- Teamwork
- Cash handling
- Conflict resolution
Timeline
Bakery Associate
Wegmans
09.2023 - Current
Sales Associate/Grocery/Customer Service
Big Lots
04.2022 - 05.2024
Retail Associate/Customer Service
Kohls
08.2020 - 03.2022
High School Diploma -
Elmira High School
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