Mariah Murdock
Summary
Seeking a Client Success Manager role, 10 years of experience in leadership, operational excellence, and customer service. Skilled in team management, strategic planning, and fostering community well-being. Proven track record in exceeding sales targets and implementing effective care plans. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Site Leader
Champion X-Press
02.2023 - Current
- Ensured compliance with company policies and procedures.
- Managed the day-to-day operations of the site, including staffing, scheduling, budgeting, safety protocols.
- Monitored performance metrics to measure progress towards goals.
- Conducted regular meetings with team members to assess progress and address any issues that arise.
- Identified areas for improvement in processes and procedures at the site.
- Organized training sessions for employees on topics such as customer service techniques or safety protocols.
- Collaborated with other departments within the organization to ensure successful project completion.
- Resolved conflicts between staff members in a professional manner.
- Oversaw all aspects of inventory management including ordering supplies, tracking shipments.
- Maintained accurate records of employee attendance and payroll information.
- Reviewed customer feedback surveys to identify areas needing improvement.
- Responded promptly to customer inquiries regarding product availability or pricing information.
- Assisted with recruiting efforts by conducting interviews and providing input on hiring decisions.
- Promoted a positive work environment through effective communication with employees.
- Created effective marketing campaigns using various digital media platforms.
- Supervised projects to uphold schedule requirements and quality demands.
- Established and maintained close working relationships with staff, clients and vendors.
- Monitored construction tasks to meet tight schedules and complete projects on time.
- Communicated daily progress and incident reports to clients and corporate offices.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
- Enforced measures to control overtime and training costs.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Family Support Specialist
Families First
Burlington Iowa
08.2023 - 01.2024
- Provided case management services to families in need of assistance.
- Developed and implemented individualized service plans for clients.
- Conducted home visits to assess family dynamics and needs.
- Assisted with the development of parenting skills and strategies for families.
- Facilitated support groups for parents and caregivers.
- Collaborated with community partners to ensure families received adequate resources.
- Maintained detailed records of client interactions, progress, and outcomes.
- Created written reports summarizing assessments, interventions, and recommendations.
- Advised on public benefits such as food stamps, housing subsidies, Medicaid.
- Counseled individuals on financial literacy and budgeting techniques.
- Provided crisis intervention services when necessary.
- Supported clients through court proceedings or administrative hearings.
- Established positive relationships with clients by demonstrating empathy and understanding.
- Encouraged families to participate in recreational activities that promote bonding.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Participated in weekly staff meetings to discuss caseloads and best practices.
Store Manager
U.S Cellular/Wireless Central
12.2015 - 02.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delegated work to staff, setting priorities and goals.
Director/Teacher
Higher Learning Childcare
04.2014 - 11.2015
- Conducted regular meetings with staff to address any issues or concerns related to the educational program.
- Developed and implemented school policies, procedures, and goals to ensure a safe learning environment.
- Provided guidance and direction to faculty members in order to maintain high standards of teaching excellence.
- Monitored student progress on an ongoing basis and provided feedback to parents regarding academic performance.
- Ensured compliance with all applicable state and federal laws pertaining to education.
- Coordinated professional development activities for teachers in order to enhance their instructional skills.
- Organized parent-teacher conferences as needed for student assessment purposes.
- Provided leadership in creating a culture of respect, trust, collaboration, collaboration among faculty members.
- Maintained open communication channels with parents by responding promptly to inquiries or complaints.
- Actively sought out opportunities for professional growth through attending workshops or seminars.
Education
Educational Studies: Youth Development and Education -
Roosevelt University
12.2015
Skills
- POS Systems
- Shift Scheduling
- Operational budgeting
- Competitor Monitoring
- Operations Management
- Customer Service Management
- Project Management
- Loss Prevention
- Sales Coaching
- Employee supervision and motivation
- Inventory Control
- Employee Training
- Retail Inventory Management
- Store operations oversight
- Team Development
- Recruitment and hiring
Certification
- Tunnel Equipment Maintenance & Repair Training
- Recruiting and Interviewing 101
- Leadership 101
Timeline
Family Support Specialist
Families First
08.2023 - 01.2024
Site Leader
Champion X-Press
02.2023 - Current
Store Manager
U.S Cellular/Wireless Central
12.2015 - 02.2023
Director/Teacher
Higher Learning Childcare
04.2014 - 11.2015
Educational Studies: Youth Development and Education -
Roosevelt University