Timeline
Work History
Overview
Education
Skills
Work Preference

Mariah Ozone

CNA
Carencro,LA
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Infinity College - No Degree, Medical
02.2025 - Current
Customer Service Representative - ContinuumGlobal
06.2024 - 12.2024
UA Grantham - Associate of Healthcare Administration, Medical
11.2023 - Current
DSW Worker - We Care Home Health Services
02.2018 - 11.2020
DSW Worker - Sharecare Usa
02.2018 - 09.2020
Rayne High School - High School Diploma,
08.2012 - 05.2016

Work History

Customer Service Representative

ContinuumGlobal
06.2024 - 12.2024
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.

DSW Worker

We Care Home Health Services
02.2018 - 11.2020
  • Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
  • Ensured client safety with thorough risk assessments and consistent monitoring of their environment.
  • Developed strong rapport with clients through active listening skills and empathetic communication techniques.
  • Coordinated transportation services for clients to attend medical appointments, recreational outings, or other necessary engagements.
  • Advocated for clients'' rights within various settings including educational institutions, housing providers, and social service agencies.
  • Completed home management tasks by preparing meals, grocery shopping and cleaning.

DSW Worker

Sharecare Usa
02.2018 - 09.2020
  • Developed Individual Education Plans for students with special needs.
  • Implemented behavioral management strategies for clients experiencing difficulty with emotional regulation or interpersonal interactions.
  • Provided compassionate care during personal care routines, promoting dignity and respect for each client.
  • Improved client well-being by implementing individualized support plans and providing daily assistance.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Education

High School Diploma -

Rayne High School, Rayne, LA
08.2012 - 05.2016

Associate of Healthcare Administration - Medical

UA Grantham, Little Rock, AR
11.2023 - Current

No Degree - Medical

Infinity College, Lafayette, LA
02.2025 - Current

Skills

Customer service

Active listening

Relationship building

Call center experience

Client relations

Call management

Documentation

Escalation management

Ambulatory

Light housekeeping

Bathing

Team development

vital sign monitoring

Patient care

Assistance with daily activities

Effective communication

Empathy

Patience

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-Site

Important To Me

Career advancementWork-life balanceTeam Building / Company Retreats401k matchPersonal development programs

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Mariah OzoneCNA