Mariah Pereyra
Passaic,NJ
Summary
Offering strong interpersonal skills and genuine interest in creating delightful guest experiences, eager to learn and grow in hospitality environment. Brings understanding of importance of exceptional customer service and ability to communicate effectively. Ready to use and develop communication and customer service skills.
Friendly and approachable, with natural ability to make guests feel welcome and valued. Possesses solid understanding of hospitality principles and customer service excellence, with strong communication and problem-solving skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
Work History
Guest Experience Host
Legoland Discovery Center
06.2024 - Current
- Demonstrated tactfulness when dealing with difficult situations or customers, effectively resolving conflicts while preserving guest relationships.
- Enhanced guest satisfaction by providing personalized and attentive service.
- Conducted regular room inspections, identifying areas for improvement and maintaining optimal cleanliness standards.
- Streamlined check-in processes for quicker and more efficient guest experiences.
- Trained new team members in customer service best practices, elevating overall guest experience quality.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Coordinated with maintenance teams to address any necessary repairs swiftly, minimizing disruption to guests.
- Monitored play areas such as playground area to increase guests' enjoyment and prevent accidents.
Education
High School Diploma -
Passaic Academy For Science And Engineering
Passaic, NJ06-2025
Skills
- Exceptional communication
- Stress tolerance
- Memory retention
- Teamwork and collaboration
- Guest accommodations
- Training and mentoring
- Customer service
- Ticket confirmation
- Ticketing systems
- Attention to detail
Timeline
Guest Experience Host
Legoland Discovery Center
06.2024 - Current
High School Diploma -
Passaic Academy For Science And Engineering
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