MARIAH RAINEY
Chicago,IL
Summary
Self-motivated; outstanding customer service skills; natural communicator with excellent interpersonal and
teambuilding skills; exceptional work ethics; leader
Overview
7
7
years of professional experience
Work History
Office Agent
Expeditors/ Malone
Melrose Park
- Respond to emails about specific shipments to ensure it arrives to the customer on time.
- Create manifest for each outbound truck to ensure all freight listed on the truck is being tracked.
- Maintain a high level of customer service at all times.
- Ensure the freight is secured and loaded correctly so the customer’s shipment won’t get damaged.
- Collaborated with other departments for seamless coordination of logistics operations.
- Maintained accurate records of all delivery details, ensuring smooth transition to customer.
HR Admin Assistant / Staffing Coordinator
Aramark
- Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contracts
- Compiling and maintaining paper, digital and electronic employee records, including holiday and sickness leaves
- Entering employee data into computer database
- Supporting HR-related training programs, workshops and seminars
- Coordinating logistics for new hire orientations
- Writing and submitting reports on general HR activities
- Continuously learn the latest HR best practices to improve workplace efficiency.
Operations Manager
Illinois State Senate
Chicago, IL
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced constituent’s satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with constituents to build connections and nurture relationships.
Assistant Branch Manager /TCF Bank
Chicago, IL
07.2014 - 08.2021
- Share overall responsibility for branch sales goal initiatives with management team; motivate staff; develop in-branch contests, communicate corporate sales incentive programs
- Provide coaching, training, and work direction to branch staff to guarantee consistent efficiency and profitability within each shift
- Manages staff during shift as necessary to ensure team is meeting customer service needs, following proper procedures and policy; resolve customer issues
- Effectively assist in managing various department functions and security audits while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
Education
High School Diploma - General Studies
Bogan High School
Chicago, IL06.2012
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Organizational Skills
- Goal-oriented mindset
Skillstrainingprofile
- Team Player
- Strong Analytical Skills
- Self-motivated and energetic
- Excellent Customer Service
- Prioritize well under pressure
- Skilled in Microsoft Office
Educationcertifications
- William J. Bogan College Preparatory High School, Diploma, 06/2012, Chicago, IL
- Kennedy King College, 09/2012, Chicago, IL
Highlightsqualifications
Self-motivated; outstanding customer service skills; natural communicator with excellent interpersonal and team building skills; exceptional work ethics; leader
References
AVAILABLE UPON REQUEST
Timeline
Assistant Branch Manager /TCF Bank
Chicago, IL
07.2014 - 08.2021
Office Agent
Expeditors/ Malone
HR Admin Assistant / Staffing Coordinator
Aramark
Operations Manager
Illinois State Senate
High School Diploma - General Studies
Bogan High School