MARIAH RIVERA
Rogersville,TN
Summary
Dedicated psychology student with experience supporting children, families, and individuals in fast-paced, emotionally dynamic environments. Skilled in trauma-informed communication, de-escalation, conflict resolution, and rapport-building across diverse groups. Known for staying calm under pressure, documenting accurately, and providing patient, compassionate support. Seeking an entry-level role in mental health, social services, youth support, or client care, while continuing psychology studies.
Overview
11
11
years of professional experience
Work History
Production Associate
Fibrix
Rogersville, Tennessee
11.2024 - Current
- • Maintain a consistent workflow while following strict safety and quality guidelines
• Communicate effectively with team members to meet daily goals
• Document work accurately and report issues promptly
• Demonstrate reliability, time management, and attention to detail
Childcare Assistant
The Montessori Children's Center
12.2021 - 10.2024
- Oversaw groups of children, maintaining a safe and structured environment using trauma-informed and developmentally appropriate practices.
- Built trusting relationships with children and families, supporting emotional regulation and positive social behavior.
- Maintained accurate daily documentation, including attendance and behavioral observations.
- Applied calm communication and de-escalation strategies during conflicts or emotional moments.
- Collaborated with staff to ensure cohesive care.
Sales Associate
Tiffany & Company
12.2019 - 10.2024
- Built strong rapport with diverse clients, using active listening to understand needs and reduce frustration during high-stress interactions.
- Communicated professionally and maintained confidentiality while handling sensitive customer information.
- Demonstrated patience, empathy, and problem-solving when addressing customer concerns.
- Managed tasks with attention to detail in a fast-paced luxury service setting.
Server
Applebee's
02.2018 - 10.2021
- Used de-escalation and conflict-resolution skills to address customer concerns and maintain a positive environment.
- Communicated clearly with team members and kitchen staff to support safety, accuracy, and individualized needs.
- Maintained composure and professionalism during high-pressure periods.
Server
O'Mandarin
06.2017 - 11.2019
- Assessed guest needs, managed high-stress situations, and resolved conflicts with composure.
- Trained new employees, promoting teamwork and consistent service.
- Supported a calm, welcoming environment by anticipating needs and offering empathetic communication.
Child Care Monitor
Irvington Children's Center
03.2015 - 01.2018
- Supervised children to maintain a safe, structured environment during daily activities and rest periods.
- Encouraged emotional expression, early literacy, and healthy social interactions.
- Assisted with hygiene routines while promoting independence.
Education
B.S. - Psychology (Child & Adolescent Development)
Southern New Hampshire University
10-2026
Skills
- Trauma-informed communication
- Crisis de-escalation
- Behavior observation & documentation
- Active listening & empathy
- Boundary setting
- Cultural sensitivity
- Group supervision & safety monitoring
- Conflict resolution
- Confidentiality (HIPAA awareness)
- Problem-solving under pressure
- Team collaboration
- Reliable, consistent, and flexible
Timeline
Production Associate
Fibrix
11.2024 - Current
Childcare Assistant
The Montessori Children's Center
12.2021 - 10.2024
Sales Associate
Tiffany & Company
12.2019 - 10.2024
Server
Applebee's
02.2018 - 10.2021
Server
O'Mandarin
06.2017 - 11.2019
Child Care Monitor
Irvington Children's Center
03.2015 - 01.2018
B.S. - Psychology (Child & Adolescent Development)
Southern New Hampshire University