Mariah Sierras
Kerman,CA
Summary
Dynamic and results-driven professional with a strong background in customer service and sales support at Westwoods BBQ & Spice, and Hotworx Infrared Sauna Studio. Proven ability to enhance customer experiences through effective product education and upselling techniques. Skilled in managing transactions accurately while fostering positive relationships, ensuring repeat business and client satisfaction.
Overview
1
1
year of professional experience
Work History
Server/To-Go Cashier
Westwoods BBQ & Spice
03.2025 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, ensuring proper payment processing at point of sale.
- Delivered exceptional customer service in high-volume dining environment.
- Assisted guests with menu selections and special requests to enhance dining experience.
- Built relationships with customers to encourage repeat business.
Sales Associate
Hotworx 24, Infrared Fitness Studio
03.2025 - 06.2025
- Assisted clients in selecting appropriate infrared fitness sessions to meet individual health goals.
- Educated clients on the benefits of infrared fitness technology, enhancing their overall experience.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Adapted quickly to new software systems for scheduling and client management tasks.
Education
High School Diploma -
Kerman Highschool
KermanGED -
Fresno City College
Fresno, CASkills
- Customer service
- Product education
- Sales support
- Specials promotion and upselling
- Upselling proficiency
Timeline
Server/To-Go Cashier
Westwoods BBQ & Spice
03.2025 - Current
Sales Associate
Hotworx 24, Infrared Fitness Studio
03.2025 - 06.2025
High School Diploma -
Kerman Highschool
GED -
Fresno City College