Mariah Smiley
Chipotle
Wichita,KS
1
Certification
11
years of professional experience
Results-oriented Manager experienced in driving operational initiatives and strategic growth. Delivered impactful results through team collaboration and effective resource management while navigating complex challenges. Focused on optimizing processes and cultivating positive workplace cultures to meet organizational goals.
Work History
General Manager
6 Years 9 Months- Led daily operations to enhance team performance and customer satisfaction.
- Developed and implemented training programs, improving staff efficiency and retention.
- Analyzed sales data to drive strategic decisions and optimize menu offerings.
- Streamlined inventory management processes, reducing waste and improving cost control.
- Fostered a positive work environment, promoting collaboration and high morale among staff.
- Ensured compliance with health regulations, maintaining safety standards across all locations.
- Mentored management team, fostering leadership skills and succession planning within the organization.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
Recruitment Assistant
9 Months- Contributed to diversity initiatives by actively seeking out underrepresented groups in the talent pool during recruitment efforts.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Accomplished daily admin tasks for the recruitment coordinator
- organized and order caterings for large parties
- Developed strong relationships with external staffing agencies to expand search capabilities when needed during peak hiring periods or specialized searches.
Activation Representative
5 Months- Implemented quality assurance measures to ensure accuracy in activation documentation.
- Coordinated troubleshooting efforts, resolving client issues swiftly to maintain satisfaction levels.
- Identified opportunities for upselling additional products or services during the activation phase, contributing to increased revenue growth.
- Reduced call wait times for assistance by developing an effective troubleshooting guide for common activation-related issues.
- Contributed to sales team success by providing expert support during client presentations, highlighting product features and advantages related to easy activation processes.
Visitor Service Associate
1 Year 3 Months- Cash handling, interacting with visitors, answering phone call, directing people, front desk clerical duties, retail sales, and Verified membership status at front desk.
- Provided exceptional customer service to enhance visitor experiences and engagement.
- Assisted in coordinating educational programs and events for diverse audiences.
- Managed ticket sales and admissions processes, ensuring accurate transactions.
Education
High school Diploma
Bachelor of Arts - Business Management With an Emphasis in Human Resource
Skills
Front desk operations
Sales strategy development
Customer interaction
Issue resolution
Training and coaching
Efficient multitasker
Problem resolution
Team management
Front desk experience.
Retail Sales.
Team player
Objective setting
Leadership and team building
Certification
ServeSafe Certified
- Certified Servesafe Manager, Chipotle - May2025-May 2030
Timeline
General Manager
Chipotle
10.2019 - 07.2026Read More
Recruitment Assistant
Kansas State University Recreational Services
08.2017 - 05.2018Read More
Activation Representative
LiveWatch
12.2016 - 05.2017Read More
Visitor Service Associate
Exploration Place
05.2015 - 08.2016Read More
Wichita Southeast High School
High school Diploma
Read More
Kansas State University
Bachelor of Arts from Business Management With an Emphasis in Human Resource
Read More
Positions on Campus
- Marketing and Communication Coordinator elected December 2016– May 2017
- Marlatt Hall 5th Floor President elected by the Floor RA in September 2016– December 2016
- Business Ambassador inducted May 2017– Current
- CBA Chair for Business Ambassador elected May 2017– Current