Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Michelle Harris
Open To Work

Michelle Harris

General Manager
Richmond,VA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

General ManagerGeneral ManagerExecutive HousekeeperFront Office ManagerGuest Service Representative/Night Auditor

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Richmond, VA, US
Open to relocation: Yes

Salary Range

$73500/yr - $200000/yr

Summary

Results-driven hotel manager with expertise in operational management and service quality enhancement. Proven track record in cultivating team dynamics, streamlining processes, and executing effective training programs. Achieved seamless hotel operations and consistently high guest satisfaction ratings.

Overview

22
22
years of professional experience

Work History

General Manager

Sina Hospitality
Richmond
06.2024 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw budget management and controlled operating expenses to maximize profitability.
  • Developed and implemented operational policies to improve efficiency.
  • Managed daily hotel operations to enhance guest satisfaction and streamline service delivery.
  • Supervised staff performance and provided training to enhance service quality.
  • Coordinated maintenance and housekeeping to maintain hotel standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

General Manager

Holiday Inn Express
Hopewell
07.2023 - 06.2024
  • Assessed and enhanced operational processes and financial outcomes.
  • Upheld brand standards, addressed issues related to profit decline, employee conflicts, and competitive losses.
  • Managed daily operations, led recruitment, and facilitated training for new employees.
  • Enforced strict adherence to company policies and procedures, payroll, performance appraisals, maintained A/R accounts.

Executive Housekeeper

Hilton Garden Inn
Lynchburg
07.2021 - 07.2023
  • Managed all areas of the housekeeping department.
  • Delegated duties, inspected guest rooms, created schedules, interacted with guests, and utilized OnQ software to manage housekeeping entries in hotel reservation system.
  • Ensured cleanliness of all common areas and achieved compliance with all QA inspections.
  • Conducted daily meetings and led special projects to enhance team communication and operational efficiency.
  • Ordered laundry room supplies, housekeeping cleaning supplies and guest room supplies.

Front Office Manager

Comfort Inn
Lynchburg
08.2019 - 03.2022
  • Advanced to Front Office Manager due to strong leadership and operational skills.
  • Oversaw daily front desk and guest service operations, managed front office staff, resolved guest concerns, and ensured seamless guest experience from check-in to check-out.
  • Conducted staff training and scheduling, managed budgets, prepared reports, and upheld professional front office standards.
  • Provided exceptional customer service as a Guest Service Representative at the front desk.

Guest Service Representative/Night Auditor

Quality Inn and Suites
Williamsburg
03.2015 - 08.2019
  • Handles all aspects of the front desk during overnight hours, including handling guest check-ins and check-outs.
  • Balanced financial accounts and ran reports while addressing guest inquiries and issues overnight.
  • Maintained accurate hotel finances and delivered excellent guest service while training employees on front desk shifts and Night Audit.

Office Assistant

Sparrow & Associates, Inc.
Richmond
03.2004 - 02.2015
  • Managed clerical tasks including sorting and sending mail, maintaining office supply inventory, and ordering supplies to ensure operational efficiency.
  • Coordinated staff meetings, organized client files, answered multi-line phone system, and facilitated smooth office operations.
  • Managed office supplies and maintained inventory levels effectively.
  • Assisted with scheduling appointments and coordinating meetings for team members.
  • Processed incoming and outgoing mail, ensuring timely distribution to staff.

Education

Associate of Science - Surgical Technology

ECPI
Midlothian, VA
12-2012

General Diploma - General Studies

Evangel Christian School
Chesterfield, VA
05-1994

Skills

  • Restaurant management
  • Operational management
  • Shift management
  • Financial oversight
  • Budget forecasting
  • Profit analysis
  • Labor cost management
  • Financial reporting
  • Point of sale (POS) systems
  • Food service operations
  • Front desk operations
  • Cash and inventory
  • Sales strategies
  • Customer service and guest relations
  • Microsoft Office proficiency
  • Hospitality certification
  • Supervisory experience

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

General Manager

Sina Hospitality
06.2024 - Current

General Manager

Holiday Inn Express
07.2023 - 06.2024

Executive Housekeeper

Hilton Garden Inn
07.2021 - 07.2023

Front Office Manager

Comfort Inn
08.2019 - 03.2022

Guest Service Representative/Night Auditor

Quality Inn and Suites
03.2015 - 08.2019

Office Assistant

Sparrow & Associates, Inc.
03.2004 - 02.2015

Associate of Science - Surgical Technology

ECPI

General Diploma - General Studies

Evangel Christian School

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Michelle HarrisGeneral Manager