Mariah Starks
Support Specialist
Fredericksburg,VA
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
5
5
years of professional experience
Work History
Notary Public and Fingerprinting
The Notary Seal
08.2024 - 12.2024
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked client identification to maintain compliance with state legal requirements.
- Coordinated appointment scheduling to enhance service delivery for all clients.
- Utilized specialized software to accurately track notary services performed.
- Established privacy policy to safeguard client information, building trust in services.
- Created marketing strategy that boosted local visibility of notary services.
Nutritionist
Stafford County Public Schools
12.2023 - 04.2024
- Executed proper handling procedures for prepared foods, ingredients, and leftovers to ensure safety and quality.
- Conducted inspections of dishes and utensils for cleanliness, maintaining high hygiene standards.
- Delivered exceptional service to students, staff, and visitors, enhancing their dining experience.
Customer Service Representative/Collections
Alorica
12.2021 - 04.2022
- Boosted customer satisfaction by promptly addressing concerns and delivering accurate information, leading to positive feedback.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Expedited issue resolution times, implementing a streamlined ticketing process within the company''s helpdesk module in its existing CRM platform.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tier 2 Technical Support Representative
Gatestone & Co. Inc.
10.2019 - 04.2021
- Increased first-call resolution rates, implementing thorough diagnostic methods and tools.
- Achieved high levels of customer satisfaction through empathetic listening and timely follow-ups on escalated cases.
- Managed 30 incoming calls and emails daily, ensuring timely resolution of customer inquiries and enhancing overall service experience.
- Conducted root cause analysis on recurring issues, identifying patterns to develop long-term solutions that reduced future incidents.
- Demonstrated effective communication skills in both verbal and written formats.
Education
Associate of Applied Science - Information Technology
Germanna Community College
Fredericksburg, VA12-2025
Bachelor of Science - Information Technology
Southern New Hampshire University
Manchester, NH01-2027
Skills
- Appointment scheduling
- Client management
- Technical Support
- Software Troubleshooting
- Technical Documentation
- Data management
- Conflict Resolution
- Collections
- Network Support
- Operating Systems
- Document Formatting
- Collections
Timeline
Notary Public and Fingerprinting
The Notary Seal
08.2024 - 12.2024
Nutritionist
Stafford County Public Schools
12.2023 - 04.2024
Customer Service Representative/Collections
Alorica
12.2021 - 04.2022
Tier 2 Technical Support Representative
Gatestone & Co. Inc.
10.2019 - 04.2021
Associate of Applied Science - Information Technology
Germanna Community College
Bachelor of Science - Information Technology
Southern New Hampshire University