Mariah Stoakes
Ionia,MI
Summary
Dynamic and dedicated professional with experience at Optalis Healthcare, excelling in customer service and team collaboration. Proven ability to adapt to changing dietary needs while maintaining high food safety standards. Serve Safe Certified, with strong problem-solving skills that enhance operational efficiency and foster positive dining experiences.
Developed strong interpersonal and communication skills in healthcare environment, focusing on client care and dietary needs. Demonstrated expertise in following dietary guidelines and maintaining high standards of food safety and cleanliness. Looking to transition into new field where these skills and dedication to quality service can be utilized effectively.
Overview
3
3
years of professional experience
Work History
Dietary Aide
Optalis Healthcare
06.2025 - Current
- Assisted in meal preparation, ensuring adherence to dietary guidelines and safety protocols.
- Delivered meals to residents, fostering positive interactions and enhancing dining experience.
- Maintained cleanliness of kitchen and dining areas, supporting food safety standards.
- Collaborated with kitchen staff to streamline food service operations during peak hours.
- Participated in training sessions focused on food handling and safety regulations.
- Adapted quickly to changing dietary requirements, demonstrating flexibility in menu adjustments.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Waitress
Brickhouse Tavern
01.2025 - 08.2025
- Provided exceptional customer service in high-volume dining environment.
- Delivered food and beverages promptly, ensuring customer satisfaction.
- Assisted with menu recommendations based on customer preferences.
- Maintained cleanliness and organization of dining area during shifts.
- Processed transactions accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Adapted quickly to changing priorities and guest needs during peak hours.
- Supported training of new team members on service standards and procedures.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cashier
Walmart
09.2022 - 11.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in training new cashiers on procedures and best practices for transaction processing.
- Resolved customer inquiries and issues promptly to ensure satisfaction and loyalty.
- Managed cash register operations, including balancing drawers at the end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
High School Diploma -
Grand Valley State University
Allendale, MI01-2029
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Team collaboration
- OSHA compliance
- Workload management
- Serve Safe Certified
Timeline
Dietary Aide
Optalis Healthcare
06.2025 - Current
Waitress
Brickhouse Tavern
01.2025 - 08.2025
Cashier
Walmart
09.2022 - 11.2024
High School Diploma -
Grand Valley State University