Dedicated Employee Benefits Account Manager offering 1 year experience in Employee Benefits and looking for a growth-oriented position. Demonstrated success in working with businesses and families set up health benefits. Skilled in building long-lasting relationships, organizing workflow and applying critical thinking skills to resolving routine and complex issues.
Hi, I’m
Mariah Thompson
Hanford,California
Summary
Overview
15
years of professional experience
Work History
Pacific Ag Insurance, Hansford, WV
Employee Benefits Account Manager
2022.10 - Current (1 year & 11 months)
Job overview
- Evaluated customer needs and proposed specific benefits options.
- Completed yearly evaluations of providers to check service options and coverage plans against competitors.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Led classes for new and existing employees to outline benefits choices.
- Managed multiple quarter open enrollment each year.
The Habit Burger Grill, Hanford, California
Customer Service Associate
2021.12 - 2022.10 (10 months)
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Jamison High School, Lemoore, CA
Work Study Student
2008.08 - 2012.06 (3 years & 10 months)
Job overview
- Assisted in day-to-day maintenance and responsibilities to facilitate operations of assigned department.
- Organized office to keep space welcoming and professional.
- Planned and completed group projects, working smoothly with others.
- Greeted callers to identify and address needs while fostering positive experience.
- Assisted with research by using online and manual library systems to verify records.
- Leveraged computer workstation with common software applications to perform duties.
- Developed and formatted data to create reports and online content.
- Delivered messages and ran errands.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Quaker Meadow Christian Camp, Springville, California
Hospitality Worker
2008.06 - 2010.08 (2 years & 2 months)
Job overview
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Welcomed customers to property and offered immediate assistance with needs.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Education
West Hills College Lemoore Lemoore, CA
Some College (No Degree) from Psychology
University Overview
Skills
- Account Servicing Abilities
- Document Preparation
- Performance Management
- Benefits Administration
- Medical Insurance Understanding
- Account Analysis
- Program Leadership
Timeline
Employee Benefits Account Manager
Pacific Ag Insurance
2022.10 - Current (1 year & 11 months)
Customer Service Associate
The Habit Burger Grill
2021.12 - 2022.10 (10 months)
Work Study Student
Jamison High School
2008.08 - 2012.06 (3 years & 10 months)
Hospitality Worker
Quaker Meadow Christian Camp
2008.06 - 2010.08 (2 years & 2 months)
West Hills College Lemoore
Some College (No Degree) from Psychology
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