Mariah Torres
Lubbock
Summary
A decade of experience in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Cosmetologist
Gilberto’s Hair Salon
Lubbock
10.2022 - Current
- Maintained cleanliness of salon equipment and tools.
- Engaged with customers by providing friendly conversation during services.
- Provided consultations to clients on beauty treatments, products and services.
- Managed appointments through scheduling software program.
- Performed haircuts, coloring, highlighting and styling techniques.
- Developed a loyal client base through excellent customer service.
Front Desk Receptionist
The Woodhouse Day Spa Corp.
Lubbock
08.2021 - 08.2022
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Server
The Funky Door
Lubbock
12.2019 - 07.2020
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bartender
Triple J Chophouse
Lubbock
06.2015 - 10.2019
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Host
Orlando’s Italian Restaurant
Lubbock
06.2014 - 05.2015
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Resolved conflicts between customers when necessary.
- Managed dining room layout to maximize efficiency of staff members.
Education
Cosmetology - Cosmetology
Texas College of Cosmetology
08.2018 - 07.2019
Roosevelt High School
Lubbock, TXSkills
- Customer service
- Sales techniques
- Inventory management
- Team collaboration
- Conflict resolution
- Attention to detail
- Time management
Timeline
Cosmetologist
Gilberto’s Hair Salon
10.2022 - Current
Front Desk Receptionist
The Woodhouse Day Spa Corp.
08.2021 - 08.2022
Server
The Funky Door
12.2019 - 07.2020
Cosmetology - Cosmetology
Texas College of Cosmetology
08.2018 - 07.2019
Bartender
Triple J Chophouse
06.2015 - 10.2019
Host
Orlando’s Italian Restaurant
06.2014 - 05.2015
Roosevelt High School