Mariah Valentin
Atlanta,GA
Summary
Accomplished Manager at Panera Bread with a proven track record in enhancing customer service and team productivity. Excelled in staff training and development at Tropical Smoothie, boosting sales through strategic leadership and effective communication. Skilled in multitasking and decision-making, consistently achieving goals with a positive attitude and teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Panera Bread
03.2023 - Current
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Monitored team productivity and performance to support goals
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
- Defined and coordinated team goals and objectives to drive success
Shift Leader
Tropical Smoothie
05.2019 - 09.2021
- Trained new employees in job duties, safety procedures, and company policies
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Used company tools and resources to train employees
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Provided excellent customer service and developed strong relationships with customers
Education
HIGH SCHOOL DIPLOMA -
kell highschool
Marietta10.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Goal setting
- Task delegation
- Sales management
- Positive attitude
- Multitasking
- Teamwork and collaboration
- Reliability
- Time management abilities
Certification
Servsafe
Timeline
Manager
Panera Bread
03.2023 - Current
Shift Leader
Tropical Smoothie
05.2019 - 09.2021
HIGH SCHOOL DIPLOMA -
kell highschool
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