Mariah Walker
Cape Coral,FL
Summary
Dynamic and guest-focused server with a proven track record at a variety of restaurants, adept at enhancing customer experiences while upholding high standards of food safety. Skilled in POS system management and effective customer upselling, I excel in high-volume dining environments. Demonstrated ability to build warm relationships with customers, significantly improving guest engagement and satisfaction.
I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. I am also a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Server
Margaritaville
11.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bayhost
TopGolf
10.2022 - 10.2023
- Followed procedures to correctly handle cash, credit and gift certificate transactions.
- Retrieved and delivered food and beverage orders.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
- Answered guest questions with responses about menu, promotions and specials.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Pierside Grill
06.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Olive Garden
03.2017 - 06.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Baldwin High School
Pittsburgh, PA06-2015
Skills
- Daily specials memorization
- Food inspection
- Food Delivery
- Team member support
- Table Bussing
- Safe Food Handling
- Guest Engagement
- Effective customer upselling
- Professional Appearance
- High-volume dining
- Server training
Timeline
Server
Margaritaville
11.2023 - Current
Bayhost
TopGolf
10.2022 - 10.2023
Server
Pierside Grill
06.2021 - 09.2022
Server
Olive Garden
03.2017 - 06.2018
High School Diploma -
Baldwin High School
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