Mariah Wilson
Helotes
Summary
Customer-focused and detail-oriented professional with a background in healthcare administration and military service seeking a position in Customer Service Support or Health Care Administration that fosters career advancement. Proven ability to excel in fast-paced environments, managing multiple programs, and providing exceptional support to clients and team members.
Overview
6
6
years of professional experience
Work History
Healthcare Administrator
United States Air Force Reserves
06.2022 - 09.2024
- Ensure accountability for squadron members, managing in-processing and out-processing procedures to maintain deployment readiness
- Conduct regular equipment checks and training sessions to ensure members are prepared for deployment scenarios
- Prepare and deliver slide shows for unit briefings, ensuring effective communication and information dissemination
- Track programs to ensure compliance and up-to-date training for all members, maintaining high standards of operational readiness
- Offered administrative and customer service support to customers.
Healthcare Administrator
United States Air Force (AF)
12.2020 - 06.2022
- Coordinated directly with commanders, preparing and facilitating weekly staff meetings, demonstrating leadership and organizational skills
- Managed various programs including the Leave program, promotion program, Drug Demand Report program, and In-processing program, showcasing strong program management abilities
- Utilized Microsoft Excel, PowerPoint, and Word daily for administrative tasks, ensuring accurate and efficient data management and reporting
- Provided in-person, telephone, and email customer support, showcasing excellent communication and interpersonal skills
- Demonstrated exceptional time-management, multitasking, and organizational skills in a fast-paced military environment
Healthcare Administrator
United States Air Force (AF)
04.2018 - 12.2020
- Managed administrative operations for the largest Cardiology Department within the United States Air Force, supporting 10 providers and overseeing 13 appointment templates
- Ensured smooth clinic operations and efficient patient scheduling
- Collaborated with the Group Practice Manager to present clinic statistics to hospital management, showcasing effective data analysis and reporting skills
- Handled incoming and outgoing calls, communicated messages, questions, and medication refill requests to medical staff using electronic systems
- Interacted closely with technicians, nurses, NP's, interns, and doctors, fostering strong teamwork and collaboration
- Maintained certifications in Basic Life Support (BLS) and HIPAA, demonstrating commitment to compliance and patient safety
Education
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX06.2024
High School Diploma -
Calhoun High School
Port Lavaca, TX06.2017
Skills
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Computer Proficiency
- Medical Terminology
- Organizational Skills
- Time Management
- Administrative Experience
- Front Desk Operations
- Statistical Analysis
- Hospital Experience
- Medical Office Procedures
- Presentation Skills
- Program Management
- Medical Receptionist Duties
- Typing Proficiency
Accomplishments
- Awarded "Below The Zone", an early promotion within the United States Air Force for outstanding performance and dedication.
- Received prestigious awards including the Air Force Good Conduct Medal, Air and Space Achievement Metal and Humanitarian Service Medal for exemplary conduct, dedication, and contributions.
- Received Air Force "Diamond Sharp" award for professionalism, appearance, leadership and attitude.
Military Experience
United States Air Force, US, E-4, 04/01/18 - 09/01/2024. Health Care Administration, Secret Clearance
Timeline
Healthcare Administrator
United States Air Force Reserves
06.2022 - 09.2024
Healthcare Administrator
United States Air Force (AF)
12.2020 - 06.2022
Healthcare Administrator
United States Air Force (AF)
04.2018 - 12.2020
High School Diploma -
Calhoun High School
Associate of Arts - Business Administration
San Antonio College
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