Mariah Deborah Flores
Houston,TX
Summary
Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.
Overview
5
5
years of professional experience
Work History
Leasing Specialist
MICHAEL STEVENS INTERESTS
Houston, TX
02.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Showed apartments to potential tenants and answered questions regarding community.
- Distributed and followed up on tenant renewal notices.
- Developed policies and procedures for effective property management.
- Collected, completed and processed lease applications.
Leasing Agent
Radius Properties
Houston, TX
03.2020 - 01.2021
- Answer phone calls, conduct follow up calls and leads
- Give occupant and reports on leases
- Maintains current information on all aspects of a property including size, special features, expiration of current leasing agreements and pricing
- Reviews leasing contracts with tenants and obtains all required signatures
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Front Desk Agent/Receptionist
Hilton Garden Inn Hotel
Houston, TX
08.2019 - 02.2020
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Managed over 50 customer calls per day.
Front Desk/Insurance Verifier
Sidhu's Primary Care Clinic
Houston, TX
02.2017 - 07.2019
- Monitor and verify insurance information for individual patients and procedures
- Communicate with patients about co-pays, benefits, coverage, and care authorization
- Enter data, create reports and validate individual and cross-patient information
- Verify with each patient, insurer, and provider to communicate needs and current state to each patient
- Also, answering incoming/ outgoing phone calls when verifying insurance coverage of each patient , handling payments for services not covered by the insurance
- Explaining coverages to patients, obtaining referrals for patients when they are not covered
- Updating patient information/keeping records
- Filling out documentation required for billing.
Education
Bachelor of Arts - Criminal Justice
03.2022
- Presidents List 2019
- 3.4 GPA
Skills
- Customer Service (9 years)
- Flexibility
- Attentiveness
- Clear Communication (6 years)
- Microsoft Word
- Property Leasing
- Property Management
- Pricing
- Microsoft Outlook
- Medical Scheduling
- Office Management
- DocuSign
- Retail sales
- Microsoft Windows
- Leadership
- Yardi
- Negotiation
- Fair Housing Regulations
- Marketing
- Phone Etiquette
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Leasing Specialist - MICHAEL STEVENS INTERESTS
02.2021 - Current
Leasing Agent - Radius Properties
03.2020 - 01.2021
Front Desk Agent/Receptionist - Hilton Garden Inn Hotel
08.2019 - 02.2020
Front Desk/Insurance Verifier - Sidhu's Primary Care Clinic
02.2017 - 07.2019
Lone Star College System - Bachelor of Arts, Criminal Justice